Manager, Data Analytics, Encounter Operations

magellanhealth; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Magellan Health is seeking a senior analytics leader to manage a team of business analysts, ensuring delivery of reporting, data insights and process improvements across client encounters. The role requires deep SQL, data warehousing and visualization experience, and the ability to train staff and partner with clients.

The candidate will drive root cause analyses, develop workflow and system requirements, and collaborate with multiple departments to meet contractual requirements and strategic

Qualifications

• Undergraduate degree ideally in a quantitative field such as Mathematics or Computer Science.
• 5+ years of direct, relevant experience in analytics or data management.
• Candidates without a Bachelor's degree may be considered with an additional 4 years of direct experience (total 9 years).

Responsibilities

• Lead a team of business analysts to meet customer requirements and business objectives.
• Direct workflow to ensure timely and accurate processing to meet objectives and contractual requirements.
• Act as subject matter expert and train new employees.
• Interface with internal and external clients to answer inquiries and resolve concerns.
• Conduct root cause analyses to identify process improvements across all encounter clients.
• Develop and document workflow, system requirements, and testing for cost-effective solutions.

Skills

Team leadership

SQL

Data analysis

Process improvement

Stakeholder communication

Mentoring

Education

Bachelor's degree preferred

Tools

QlikView

Tableau

MS Excel

Data warehouse tools

Job description

Responsible for managing team of business analyst to meet or exceed customer requirements and business objectives.

Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements.

Serves as subject matter expert and trains new employees.

Interfaces with clients and customers (internal and external) by telephone, correspondence and/or in person to answer inquiries and resolve concerns.

Conducts root cause analyses, gathering data to pinpoint problem areas for process improvements across all encounter clients.

Implementing controls to monitor encounter performance.

Supports departmental management team by providing trending and performance data.

May participate in full life cycle development by performing requirements analysis, process development and design, and testing using development methodology.

Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed.

Uses SQL Queries, data warehouse and internal databases and prepares user friendly reports according to requestors.

Participates in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.

Assumes additional responsibilities in the absence of the Manager/Director.

Responsible for the direction and oversight of reporting and analytics. Develops and manages all critical reports and provides general analysis needed to support strategic decision making.

Ensures strategic objectives are met by providing necessary information to business operations, finance, quality, compliance, procurement and clinical functional areas.

Works closely with end users and business leaders to understand functional requirements for reporting solutions.

In addition, monitors critical metrics and informs leadership of potential risks.

Works collaboratively with other analytics teams to insure accurate and timely delivery of reports.

Ensures all resources are working up to their maximum potential to meet regulatory, customer and internal reporting requirements, meeting all deadlines and following all of the proper policies and procedures.

In addition, leads and possibly performs programming and analysis as needed.

Requires working knowledge of programming, data mining techniques, application development, and data analysis.

Additional duties include providing guidance and mentoring to staff as required, and working with the business owners to set priorities of projects and associated tasks.

Works across business areas as the primary focal point to lead the development and management of all internal/external reporting containing critical operational, financial, quality, and compliance metrics needed to support the business.

This includes estimates of feasibility, time and effort of tasks and providing updates to both the user community and necessary staff.

Monitors projects, determines potential problems and guides them to a successful completion.

Directs the development of tactical and strategic plans to satisfy technical business needs.

Leads standardization of data processes to ensure efficient practices that are best in class.

Monitors data and reporting projects, determines potential problems and guides them to a successful completion.

Focuses on a larger picture, and pushes toward the strategic vision for their products.

Leads changes and enhancements to business processes, policies, and system infrastructure including project management when needed.

Directs and manages business process re‑engineering associated with existing, developing and implementation of systems.

Builds a strong local reporting and analytics team through formal meetings, training, coaching, mentoring, and other development techniques.

Performs programming and analysis as needed.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

• Undergraduate degree ideally in a quantitative field such as Mathematics, Computer Science or related degree.
• 5+ years of direct, relevant experience.
• May consider candidates without a Bachelor's degree who have an additional 4 years of direct experience for a total of 9 years minimum.
• Expert level knowledge of SQL, Qlikview, Tableau or similar business intelligence tools
• MS Suite power user with expertise in visualization tools.
• Required experience in a production environment setting up processes to be maintainable and scalable.
• Strong analytical and problem solving skills with the ability to work with diverse groups of internal clients while maint