Manager, Data Analytics

Walmart; Bentonville (AR); On-site; USD 90,000 - 140,000; Full time

Job summary

Walmart is seeking a Manager, Data Analytics to serve as a strategic analytics partner to Customer Engagement Services (CES). In this role, you will transform complex Contact Center Operations data into actionable insights and influence business strategies across Walmart's customer support ecosystem.

You will collaborate with operations, product, technology, and business leaders to deliver executive-ready analyses, identify opportunities, and drive measurable improvements in customer experience

Responsibilities

• Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.

Job description

Position Summary...

As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart's customer support ecosystem.

About the Operations Analytics Team

The Operations Analytics team, within the Customer Engagement Services (CES) Insights & Analytics organization, partners with Operations, Product, Technology, and Business leaders to improve the performance of Walmart's Contact Center Operations and customer support ecosystem. We deliver executive-ready insights, lead operational performance reviews, investigate emerging trends, and identify opportunities that improve customer experience, operational efficiency, and associate performance. This role plays a key part in shaping business priorities through data-driven decision making.

What you'll do...

• Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
• Conduct