Data Analytics Manager: Customer Experience & Operations
Walmart
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Job summary
Walmart is seeking a Manager, Data Analytics to serve as a strategic analytics partner to Customer Engagement Services (CES). In this role, you will transform complex Contact Center Operations data into actionable insights and influence business strategies across Walmart's customer support ecosystem.
You will collaborate with operations, product, technology, and business leaders to deliver executive-ready analyses, identify opportunities, and drive measurable improvements in customer experience
Responsibilities
- Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
Job description
Walmart is seeking a Manager, Data Analytics to serve as a strategic analytics partner to Customer Engagement Services (CES). In this role, you will transform complex Contact Center Operations data into actionable insights and influence business strategies across Walmart's customer support ecosystem.
You will collaborate with operations, product, technology, and business leaders to deliver executive-ready analyses, identify opportunities, and drive measurable improvements in customer experience
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