Manager, Cybersecurity & Service Desk Operations

Stone Coast Fund Services Ltd.; Portland (ME); Hybrid; USD 135,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life insurance & AD&D

Student loan repayment

PTO & holidays

Commuter benefits

Job summary

Stone Coast Fund Services in Portland, Maine seeks a Manager of Cybersecurity & Service Desk Operations to lead two critical functions: Cybersecurity and End‑user computing support. You will balance strategy with hands‑on leadership, shaping the security roadmap and building a high‑performing team.

The role requires 7+ years in IT/security leadership, strong communication, and experience in risk management, incident response, and regulatory controls.

Qualifications

• 7+ years of progressive leadership experience in IT operations, service desk, cybersecurity, or information security.
• Experience leading 24x7 operations and managing technical teams.
• Experience with cybersecurity risk management, incident response, vulnerability management, and security controls.
• Experience supporting Microsoft 365, Entra ID/AD, endpoint management and enterprise applications.
• Strong understanding of security technologies including endpoint protection, firewalls, email security, logging and threat detection.
• Experience with managed security providers, vendors, and third‑party service partners.
• Ability to balance technical priorities with business objectives and communicate effectively.

Responsibilities

• Lead cybersecurity and service desk teams to deliver secure, reliable technology services.
• Drive initiatives in risk management, threat monitoring, incident response, and regulatory compliance.
• Oversee employee technology support, identity and access management, onboarding/offboarding processes.
• Partner with business and cloud operations teams to deliver secure and scalable tech solutions.
• Manage vendors, security partners, budgets, and service expectations.
• Serve as trusted advisor to leadership on cybersecurity and operational risk.

Skills

Cybersecurity leadership

IT operations leadership

Incident response

Regulatory compliance

Vendor management

Education

Bachelor's degree in Cybersecurity/related field

Master's degree preferred

Tools

Microsoft 365

Intune

Entra ID

Active Directory

Endpoint management

Job description

Manager, Cybersecurity & Service Desk Operations

Regular Full-Time Management Portland, ME, US

2 days ago Requisition ID: 1910

Salary Range: $135,000.00 To $160,000.00 Annually

We've founded a company that values you: your time, your career, your expertise, and your leadership. At Stone Coast, we invest in our people, our communities, and our technology. We offer meaningful work, hybrid flexibility, competitive compensation and benefits, opportunities to make a lasting impact, and a culture where talented professionals can build long-term careers.

As our technology team continues to evolve and grow, we're looking for an experienced cybersecurity and IT End User Computing leader to help protect our systems and support our employees. This is an opportunity to join a firm where your expertise, judgment, and leadership will directly influence the security, reliability, and success of the organization.

Remote Work Flexibility

This position offers hybrid work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: AR, AZ, CO, CT, DC, FL, GA, IN, IA, KS, KY, ME, MA, MD, MI, MO, NH, NV, NJ, NC, OR, PA, RI, SC, TN, TX, VA, WA, WI

Position Overview

We are seeking an experienced and driven Manager of Cybersecurity & Service Desk Operations to lead two critical functions at Stone Coast: 1) Cybersecurity and 2) End user computing support.

As a leader within our Technology group, you'll oversee cybersecurity operations, incident response, vulnerability management, identity and access administration, and Service Desk delivery. You'll partner closely with business leaders, IT teams, vendors, and external security providers to reduce risk, strengthen operational resilience, and continuously improve the employee technology experience.

This is an opportunity for a hands‑on leader who enjoys balancing strategy and execution. You'll help shape the firm's security roadmap, develop a high‑performing team, and serve as a trusted advisor on cybersecurity, technology operations, and organizational risk.

What You'll Do

• Lead Stone Coast's Cybersecurity and Service Desk teams, ensuring secure, reliable, and responsive technology services across the organization.
• Drive cybersecurity initiatives focused on risk management, security monitoring, incident response, vulnerability management, and regulatory compliance.
• Oversee employee technology support, identity and access management, onboarding and offboarding processes, and end‑user technology services.
• Partner with business and Cloud Operations teams to deliver secure, effective, and scalable technology solutions.
• Manage technology vendors, security partners, budgets, and service expectations.
• Serve as a trusted advisor to leadership on cybersecurity, technology operations, and organizational risk.

Qualifications & Experience

Required

• 7+ years of progressive experience across IT operations, service desk, cybersecurity, or information security in a leadership role.
• Leadership experience managing technical teams and technology operations in a 24x7 environment.
• Experience with cybersecurity risk management, vulnerability management, leading incident response, and security controls.
• Experience supporting Microsoft 365, Microsoft Entra ID/Active Directory, endpoint management, and enterprise applications.
• Strong understanding of modern security technologies, including endpoint protection, firewalls, email security, logging, monitoring, and threat detection.
• Experience working with managed security providers, technology vendors, and third‑party service partners.
• Demonstrated ability to balance technical priorities, operational demands, and business objectives.
• Excellent communication, leadership, project management, and relationship‑building skills.
• Conducting and participating in audits (NIST, SOC1, SOC2, etc.)
• Ability to support critical incident response in a 24x7 operating environment as necessary.

Preferred

• Experience within financial services or other highly regulated industries.
• Experience supporting or assessing SSAE/SOC control environments.
• Experience with Microsoft Intune, Entra ID, conditional access, and modern identity management technologies.
• CISSP certification required.
• CEH, ITIL, or other relevant certifications are a plus.

Education

• Bachelor's degree in Cybersecurity, Computer Science, Information Systems, Computer Engineering, or a related field.
• Equivalent combination of education and experience will be considered.
• Master's degree preferred.

Compensation

• The expected salary range for this role is $135,000 - $160,000
• The actual salary will be determined based on a variety of factors, including relevant experience, skills, education, specific responsibilities and assignments, and internal equity considerations.
• This position is also eligible for a discretionary bonus based on individual and company performance.
• Health & coverage: medical (including HSA options), dental, and vision plans
• Financial protection: company‑paid life insurance and AD&D, with additional voluntary coverage options including short- and long-term disability
• 401(k) with employer match and immediate vesting
• Student loan repayment support
• Tax‑advantaged accounts: HSA and flexible spending accounts (medical and dependent care)
• Time off & flexibility: paid time off and holidays aligned with the NYSE market calendar
• Additional programs: EAP, commuter benefits with employer contribution, employee referral program, and optional insurance coverage (critical illness, accident, hospital)
• Community engagement: dedicated paid time to support causes and organizations meaningful to you

Interested?

We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, high-working, ethical, and friendly professionals.

Inclusivity & Equal Opportunity Statement

At Stone Coast, we strive to reflect the community of which we are so grateful to be a part, and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and colleagues without regard to race, religion, ethnicity, national origin, sex or orientation, gender or identity, disability, age, veteran status, and any other basis or status designated under applicable laws.

If you don't see an opening for which you are qualified, but do have relevant industry experience, please feel encouraged to apply through our Career Center at www.stone-coast.com or check us out on LinkedIn. Our growth compels us to continuously search for talent, and we may be contemplating a position that fits your experience.

The Company

Stone Coast Fund Services is an award-winning, steadily growing hedge fund administrator that's found a better way in a better place. With a sole office in Portland, Maine, Stone Coast comprises over 200 hard‑working and smart professionals who deliver administration services to over 100 hedge fund managers around the country with investors around the world. We hire carefully, treat people well, and are rewarded by low turnover in an industry where high turnover is the norm.

The Mission

Our mission, to "take pleasure in work done well, and in working well together," is an obligation to our clients, to their investors, to our communities and ultimately to our peers and ourselves. Fund administration, done well, requires carefully selecting smart, dedicated professionals and providing them with the resources, training and workplace culture that will engender their loyalty and bring out their best. To that end, we strive to develop and nurture relationships that are characterized by trust, respect, and affection. We look for colleagues, and clients, who will share and reciprocate these values.

The Location

Our location is central to our mission. Stone Coast is in the heart of Portland's Old Port waterfront, a picture‑perfect tourist destination that we're fortunate to call home. Our offices offer beautiful views of Portland Harbor and the islands of Casco Bay. From our front door, we can walk to award‑winning restaurants, cafes, museums and shops. Living in Portland and surrounding areas offers excellent schools, minimal commutes and proximity to beaches, mountains and state parks.

Please note that we are not accepting agency submissions for this opening.