Manager, Customer Success Management

Alteryx; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Alteryx Inc. is seeking a Manager, Customer Success Management to lead a group of Customer Success Managers supporting high-value strategic accounts.

The role requires coaching, cross-functional collaboration, and deep product knowledge to drive customer retention and growth. You will mentor team members, partner with Sales to optimize processes, and run weekly 1x1 sessions to strengthen relationships with customers, boosting adoption and long-term success.

Qualifications

• 2+ years of management experience; experience managing a remote team preferred.
• 4+ years in technical implementations, sales engineering, or analytics consulting.
• Ability to handle complex selling situations involving multiple departments and levels of the organization (e.g., line of business, executives, IT, procurement).
• Ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes toward attainment.
• Demonstrated problem solving skills and good judgment in decision making.
• Ability to work under pressure in a constantly changing and rapidly evolving environment and industry.
• Willingness to work on a shift pattern.

Responsibilities

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Guide team through weekly 1x1 sessions to ensure they foster and build relationships with assigned customers, including increasing adoption, ensuring retention, and long-term customer success.
• Drive team initiatives for continued success, growth, scaling and development.
• Ensure team is proactively working with customers to establish critical goals or other KPIs and aid the customer in achieving their goals.
• Work with other departments across Alteryx to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.
• Conduct enablement sessions to provide hands-on training of the Alteryx Designer and Server products.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

Skills

Management experience

Remote team leadership

Technical implementations

Mentoring/coaching

Strategic goal setting

Problem solving

Adaptability to change

Shift pattern flexibility

Job description

Meet the Moment with Alteryx

We’re living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You’ll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you’re ready to meet the moment with innovation, curiosity, and excellence, there’s a place for you here.

Overview

The Manager role in our Customer Success Management team is a leader and advisor to a group of Customer Success Managers who directly support a set of high value, strategic accounts. The Manager, CSM is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on customer retention and growth.

What you will do

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Guide team through weekly 1x1 sessions, to ensure they are fostering & building relationship with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success.
• Drive team initiatives for continued success, growth, scaling and development
• Ensure team is proactively working with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work with other departments across Alteryx to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.
• Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

What we’re looking for

• 2+ years of management experience. Experience managing a remote team is preferred.
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, executives, Information Technology, procurement, etc.).
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes towards attainment
• Demonstrated problem solving skills and ability to show good judgment in decision making
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Able to work on a shift pattern

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.