Manager Customer Service

Graybar Electric Company; Salt Lake City (UT); On-site; USD 76,500 - 93,500; Full time

Job summary

Graybar Electric Company in Salt Lake City, UT is seeking a Manager Customer Service to oversee customer service, administrative, operations, and logistics staff in the branch to help achieve sales, financial and service goals.

You will supervise and mentor a team, implement customer-facing service and e-commerce solutions, set branch schedules, and collaborate with the Branch Manager on profitability and asset management.

Qualifications

• 5+ years experience in supervisory customer service.
• Strong problem-solving and conflict-resolution skills.
• SAP and Microsoft Office experience required.

Responsibilities

• Oversee customer service, administrative, operations, and logistics staff in the branch.
• Supervise and mentor team to meet service and efficiency goals.
• Set branch schedules and procedures; resolve service failures.
• Collaborate with Branch Manager on profitability, expenses, and assets.
• Implement customer-facing and e-commerce service solutions.

Skills

Leadership

Supervisory

Customer service

SAP

Microsoft Office

Education

Associate degree preferred

Job description

## Manager Customer ServiceApplylocations: Salt Lake City, UTtime type: Full timeposted on: Posted Todayjob requisition id: R262535Become part of the excitement.As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.**In this role you will:*** Assist the Branch Manager in managing resources within the branch* Supervise and mentor customer service, administrative, warehouse, and transportation functions* Staff all service and administrative functions and monitor performance of related employees* Implement customer-facing service solutions and e-commerce solutions* Set branch schedules, establish procedures, and resolve service failures* Collaborate with Branch Manager in managing profitability, expenses, and assets**What you bring to the table:*** SAP and Microsoft Office experience* Supervisory and leadership skills; ability to motivate and support a team* Problem solving and conflict resolution skills* 5+ years experience required* 2 year degree preferred**Compensation Details:** The expected base salary for this position is starting at $85,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.**The Value of Graybar:**At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:* Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.* **Life Insurance** coverage for you and options for your family.* Save on expenses with **Flexible Spending Accounts**.* Enjoy our **Disability Benefits** at no cost to you.* Share in our success with P**rofit Sharing Plans**.* **401(k) Savings Plan** with company match to help secure your future.* **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.* Rest and recharge during our **Paid Holidays** throughout the year.* Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.* Volunteer with **Community Time Off** to give back to the community.* **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.* Celebrate your and others' achievements with our **Employee Recognition Program**.* Reach your career goals with our **Educational Reimbursement** and **Career Development Programs**.* And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.****Apply now and find out what’s next for you.****Equal Opportunity Employer/Vet/Disabled