Manager Customer Projects

Grayba; Town of Riverview (WI); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Employee stock ownership

Health insurance

401(k) matching

Paid vacation

Job summary

Graybar is seeking a senior Manager Customer Projects to direct and coordinate complex customer projects. You will lead a team of 16+ project specialists, ensuring projects align with strategy and meet annual sales targets, while controlling pricing and policies.

Responsibilities include planning, billing, and overseeing project order management, with emphasis on continuous improvement, stakeholder communication, and on-time project delivery across internal and external participants.

Qualifications

• 5+ years of senior-level project order management experience.
• Experience managing 16+ project specialists.
• Ability to meet annual sales targets and manage project budgets.

Responsibilities

• Lead planning, documentation and execution of customer projects.
• Ensure accurate and timely billing to capture revenue and margin.
• Develop project order plans and schedules; manage resources and meetings.

Skills

Leadership

Verbal communication

Written communication

Problem-solving

Time management

Analytical skills

Team collaboration

Education

Bachelor's degree

4-year degree preferred

Tools

SAP

Job description

Become part of the excitement.The Manager Customer Projects is responsible for the overall direction, coordination, implementation, execution, control, and completion of team’s assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals. The Manager Customer Projects is responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.In this role you will:Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.Create and maintain a consistent approach to project order management and services. Act as a change agent for continuous improvement through enhanced methodologies.Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.Develop full-scale project order plans and schedule project order timelines.Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants. Manage project spend.Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.Effectively communicate project expectations to team members and customers in a timely and clear fashion.Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.What you bring to the table:5+ years of experience: This is a senior-level Project Order management position for an individual with substantial experience in orders management5-7years’ experience: Project Order Management preferredKnowledge of project order management and strategiesKnowledge of the Company’s products and service offeringsKnowledge of SAPPlanning, organizational, and time management skillsTroubleshooting and problem-solving skillsLeadership skillsVerbal and written communication and presentation skillsConflict management skillsDecision making skills with the ability to take appropriate risksAnalytical skillsAbility to effectively interact and communicate with all levels within the district and external customersAbility to manage competing priorities, multitask, resolve conflicts and meet tight deadlinesAbility to work in a team-based environmentAbility to manage resources effectivelyAbility to make decisions in a rational, systematic, and logical mannerAbility to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring othersAbility to effectively supervise staff and achieve results through othersAbility to effectively train and instruct in both group settings and one-on-oneHigh school diploma or GEDFour-year degree preferredCompensation Details: The expected starting rate of pay for this position is $75,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.Working ConditionsOffice environment.This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffinglevels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!