Manager, Customer Program Management

NFI Group; Saint Cloud, Northern (MN, KY); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Benefits Starting Day One ofEmployment

Health, dental, and vision coverage

Employee Assistance Program

Paid holidays

Paid time off

Respectful Workplace

Competitive wages

Ongoing training and development

401K with Company Match

Job summary

New Flyer is seeking a Senior Project Manager to lead a Customer Programs team, overseeing several contracts through pre-production to postproduction. The role includes establishing team objectives, performance reviews, and driving improvements aligned with product innovation and lifecycle support.

The position requires a PMP certification, 4+ years of project management, and strong communication and organizational skills. Travel is required for this role in Minnesota.

Qualifications

• Bachelor’s degree in Business Administration or Communications.
• PMP Certification.
• 4+ years of hands on Project Management experience.
• Full product knowledge.
• Superior computer and organizational skills.
• Goal orientated and motivated to achieve tasks within set timelines.
• Ability to present information in a professional manner in both written and verbal communication.
• Ability to work with minimum supervision and possess initiative to seek improvements.
• Motivated self-starter with capabilities to work within a fast paced team oriented environment.

Responsibilities

• Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases.
• Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs.
• Complete employee performance reviews for each team member.
• Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board.
• Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget.
• Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting.
• Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance.
• Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM.
• Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan.
• Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback.
• Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed.
• Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary.
• Establish effective relationships with internal cross functional teams.

Education

Bachelor’s degree in Business Administration or Communications

Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.

WHAT YOU WILL DO:

• Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
• Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs
• Complete employee performance reviews for each team member
• Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
• Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget
• Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting
• Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance
• Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM
• Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan
• Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback
• Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed
• Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary
• Establish effective relationships with internal cross functional teams

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor’s degree in Business Administration or Communications or related business experience.
• PMP Structured Training / Certification
• 4+ years of hands on Project Management experience
• Full product knowledge
• Superior computer and organizational skills
• Goal orientated and motivated to achieve tasks within set timelines
• Ability to present information in a professional manner in both written and verbal communication
• Ability to work with minimum supervision and possess initiative to seek improvements
• Motivated self-starter with capabilities to work within a fast paced team oriented environment

*Travel is required for this position*

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Health, dental, and vision coverage
• Employee Assistance Program
• Paid holidays
• Paid time off
• Respectful Workplace
• Competitive wages
• Ongoing training and development through a variety of initiatives
• 401K with Company Match

Pay Range: $120,000 - $145,000