Manager, Customer Partnerships (Platinum)

Parts Town; Addison (IL); On-site; USD 63,000 - 94,000; Full time

Benefits offered by this job

Team events

Volunteer opportunities

IT stipend

Casual dress code

On-demand pay

Health insurance

401k with match

Employee assistance programs

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town is seeking a Manager, Customer Partnerships (Platinum) in Addison, IL. You will build and maintain relationships with national footprint service customers, proactively managing a high volume of outbound calls to drive revenue and provide top-tier support.

You will educate customers on Parts Town resources, negotiate solutions, and collaborate with cross-functional teams to ensure customer success. Travel may be required several days per month.

Qualifications

• 2+ years of sales, business development or account management experience required.
• Proactive, self-motivated with strong communication and relationship-building skills.
• Comfortable presenting to groups and executives; strong English communication (verbal & written).
• Tech-savvy, quick to learn enterprise systems; Salesforce experience a plus.

Responsibilities

• Place a high volume of outbound calls to service company customers.
• Sell Parts Town solutions and value proposition to targeted customers.
• Drive revenue by prospecting and building a national pipeline while fostering relationships.
• Identify and develop new opportunities; research accounts and follow up on orders.
• Log activities in CRM (Salesforce) for timely reporting.
• Collaborate with Customer Experience team to grow customer relationships.
• Educate customers on Parts Town resources and capabilities.
• Travel up to a few days per month for industry events and opportunities.

Skills

Outbound calls

Relationship building

English proficiency

CRM experience

Microsoft Office

Salesforce

Tools

Salesforce

Microsoft Office

Job description

Manager, Customer Partnerships (Platinum)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will build and maintain relationships with our Platinum service company customers who have a national footprint. Being a sales guru you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize the Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.

A Typical Day

• Place a high volume of outbound calls to service company customers.
• Sell Parts Town solutions and value proposition to targeted customer base.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with customers nationwide.
• Identify and develop new opportunities via account research, calling prospective clients and follow-up on existing customer orders.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships, etc.).
• Travel for industry events and customer opportunities should be expected up to a few days each month.

To Land This Opportunity

• You have 2+ years of sales, business development, customer development or account management experience and an in-depth understanding of the consultative selling process.
• You want to WIN - self-motivated, passionate, and hungry to make a big impact!
• You describe yourself as proactive - taking initiative and following through are a must.
• You are resilient - you see rejection as an exciting challenge.
• You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
• You are comfortable presenting in front of small to medium-sized groups, inclusive of your peers up to the most senior leaders of our organization.
• You have fantastic communication skills & you're proficient in English (verbal and written).
• You are technologically savvy and quick study with computer-based programs, web and APP based technology, and enterprise systems. Microsoft proficiency is a must; bonus points if you're comfortable with Salesforce!

About Your Future Team

Our Platinum team r uns hard, super-fast, and almost always with our hair on fire! We work hard to deliver on our lofty goals and we expect everyone on our team to give their best efforts...we are not fans of "taking plays off" in the course of the day. Rest assured, we like to have fun along the way - fun is imperative - and we have our fair share. Buckle up, teammate - you are in for the ride of your life!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $ 63 , 236.25 - 94 , 466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.