Manager, Customer Partner - Revenue Cycle/Acute Care Team

R1 RCM; United States; Remote; USD 69,000 - 115,000; Full time

Job summary

A leading company in revenue cycle management is seeking a Customer Partner Manager to enhance client relationships and drive satisfaction. The role involves strategic collaboration, negotiation, and market analysis to ensure exceptional service delivery. Ideal candidates will have a strong background in customer relationship management, preferably in healthcare.

Benefits

Competitive benefits package

Annual bonus plan

Qualifications

• Proven experience in a leadership role focused on customer partnerships or account management.
• Strong interpersonal and communication skills with a knack for problem-solving.
• Ability to work collaboratively and influence cross-functional teams.

Responsibilities

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contractual agreements with customers.
• Analyze market trends and customer feedback to identify opportunities for growth.

Skills

Interpersonal skills

Communication skills

Problem-solving

Job description

Manager, Customer Partner - Revenue Cycle/Acute Care Team

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Partner Manager, you will be the linchpin in fostering strong relationships with our clients, ensuring their needs are met while driving mutual success and growth. Every day, you will develop strategies to enhance customer satisfaction and loyalty, aligning with R1 RCM's goals. To thrive you must have experience in customer relationship management, preferably within the healthcare or RCM industry.

Here’s What You Can Expect

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contractual agreements with customers, ensuring mutually beneficial outcomes.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Drive the development of innovative solutions that enhance customer experience and engagement.
• Mentor and lead a high-performing team dedicated to customer partnership excellence.

Requirements

• Proven experience in a leadership role focused on customer partnerships or account management.
• Strong interpersonal and communication skills with a knack for problem-solving.
• Ability to work collaboratively and influence cross-functional teams.
• Proven track record of meeting or exceeding client expectations and targets.
• Familiarity with revenue cycle management processes is a plus.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Partner Manager, you will be the linchpin in fostering strong relationships with our clients, ensuring their needs are met while driving mutual success and growth. Every day, you will develop strategies to enhance customer satisfaction and loyalty, aligning with R1 RCM's goals. To thrive you must have experience in customer relationship management, preferably within the healthcare or RCM industry.

Here’s What You Can Expect

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contractual agreements with customers, ensuring mutually beneficial outcomes.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Drive the development of innovative solutions that enhance customer experience and engagement.
• Mentor and lead a high-performing team dedicated to customer partnership excellence.

Requirements

• Proven experience in a leadership role focused on customer partnerships or account management.
• Strong interpersonal and communication skills with a knack for problem-solving.
• Ability to work collaboratively and influence cross-functional teams.
• Proven track record of meeting or exceeding client expectations and targets.
• Familiarity with revenue cycle management processes is a plus.

For this US-based position, the base pay range is $69,556.00 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook

R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.