Manager, Customer Delivery

Macy's; Secaucus (NJ); Hybrid; USD 78,000 - 132,000; Full time

Job summary

Macy's is seeking a Transportation Manager for Customer Delivery in Secaucus, NJ, to enhance their customer delivery network. This leadership role requires developing strategies, managing analytics, and overseeing the performance of cross-functional teams. Enjoy a dynamic work environment with competitive benefits.

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Qualifications

• 3-5 years of experience in Supply Chain, Operations, or Transportation.
• Ability to work independently and provide strategic direction.
• Able to work a flexible schedule based on department needs.

Responsibilities

• Manage customer delivery network in partnership with technology and fulfillment teams.
• Develop innovative and customer-centric delivery strategies.
• Leverage data and analytics to identify cost and performance improvements.

Skills

Communication Skills

Analytical Skills

Mathematical Skills

Financial Acumen

Reasoning Ability

Problem Solving Skills

Education

Bachelor’s degree or equivalent work experience in a related field

Job description

Transportation Manager, Customer Delivery - Hybrid

3 days ago Be among the first 25 applicants

This range is provided by Macy's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$78,720.00/yr - $131,160.00/yr

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Transportation Manager of Customer Delivery will be responsible for advancing the end-to-end performance and agility of Macy’s customer delivery network. In this role you will be responsible for managing the company’s day-to-day customer delivery network in partnership technology, digital, fulfillment, and third-party partners. This is a leadership position requiring supervision, direction and development of indirect employees, Carriers, 3PL’s and cross functional teams including but not limited to analytics, solutioning, delegation of tasks, performance monitoring in addition to ensuring alignment and execution against business objectives

What You Will Do

• Develop innovative and customer centric delivery strategies and solutions.
• Refine, enhance, and implement reporting and visibility tools to establish clear and measurable key performance indicators.
• Define a phased approach to advance Macy’s customer delivery agility and capabilities.
• Be the Expert: Represent customer delivery as a subject matter expert to create, test and implement new ideas and capabilities under the customer delivery
• Support business outcomes by identifying trends and metrics that deliver insights on financial and operational performance.
• Analyze: Leverage data and analytics to identify opportunities for cost and performance improvements
• Maintain Excellence: Strategically oversee WMS maintenance, rate optimization maintenance, optimization settings and rates for unparalleled performance
  
  

Skills You Will Need

• Communication Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills. Ability to communicate with all levels of the organization.
• Analytical Skills: Strong analytical skills to leverage data and analytics to identify opportunities for cost reduction and performance improvement.
• Mathematical Skills: Ability to review and lead execution decisions based on statistical reports/data.
• Financial Acumen: Understanding of finance principles to partner with finance on monthly budget planning and key financial metrics.
• Reasoning Ability: Must be able to work independently. Provide strategic direction and leadership to a team of professionals.
• Problem Solving Skills: Capability to solve problems efficiently and address issues directly as they arise, maintaining operational effectiveness.
  
  

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years experience in Supply Chain, Operations, or Transportation.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
  
  

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
  
  

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

SUPPLY00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Apparel and Fashion, IT Services and IT Consulting, and Retail

Referrals increase your chances of interviewing at Macy's by 2x

New York, NY $107,000 - $122,000 2 weeks ago

Castleton, NY $81,900 - $150,100 2 weeks ago

Secaucus, NJ $78,720 - $131,160 3 days ago

New York City Metropolitan Area 2 weeks ago

Carteret, NJ $81,900 - $150,100 3 days ago

Franklin Lakes, NJ $114,600 - $189,100 6 days ago

New York, NY $128,100 - $168,000 1 week ago

Manager of Global Transportation (Heavy Air, Ocean, Drayage And Parcel Freight Activities)

International Transportation Analyst - Hybrid (Franklin Lakes, NJ) - remote considered for the right

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.