Manager, Customer Business

TreeHouse Foods; Town of Texas, Northern (WI, KY); Hybrid; USD 102,000 - 152,000; Full time

Job summary

TreeHouse Foods is seeking a Manager, Customer Business for a remote role based in the United States. You will oversee customer performance, forecast accuracy, and revenue/margin goals, while managing relationships and executing pricing initiatives across assigned customers.

You will collaborate with Customer Service, Supply Chain, and Sales Leadership to deliver accurate demand plans, develop operating plans, and identify growth opportunities.

Qualifications

• Bachelor's degree in Business, Finance, or a related field is required.
• Minimum of 5+ years of business experience in sales or a related field is required.
• Retail grocery channel experience is required.
• Excellent oral, written, and interpersonal communication skills are required.
• Effective relationship-building skills are required.
• Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts, are required.
• Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding, is required.
• Proficiency in Microsoft Office is required.
• Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.
• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.
• The ability to translate insights and analytics into customized strategic account plans is required.

Responsibilities

• Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers.
• Manage customer communication, reactions, and expectations.
• Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
• Gather customer feedback and provide insights and recommendations to the business unit.
• Sell the customer-specific value proposition and execute division selling and pricing initiatives.
• Represent the customer to business unit teams to develop short- and long-term business opportunities.
• Deliver forecast accuracy and support demand planning inputs.
• Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance.
• Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk.
• Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Skills

Communication skills

Relationship building

Analytical skills

Financial acumen

MS Office proficiency

Sales experience

Stakeholder management

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

Circana Unify+

ERP systems

SharePoint

BI tools

Microsoft Office

Job description

Employee Type: Full time Location: TX Works from Home Job Type: Field Sales Job Posting Title: Manager, Customer Business

About Us

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time." TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail].

What You Gain

Competitive compensation and benefits program with no waiting period - you're eligible from your first day! 401(k) program with 5% employer match and 100% vesting as soon as you enroll. Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays). Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way. An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. Access to our wellness and employee assistance programs.

Job Description

About the Role: We are seeking a Manager, Customer Business to join our sales organization in a remote role based in Texas, California, or Washington. This role is accountable for overall customer performance, forecast accuracy, and achievement of annual revenue and margin goals. The Manager, Customer Business, manages customer relationships, supports customer-supplier scorecard performance, and partners cross-functionally to resolve issues, identify growth opportunities, and execute sales and pricing initiatives. You’ll add value to this role by performing various functions including, but not limited to: Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers. Manage customer communication, reactions, and expectations. Resolve customer issues in partnership with Customer Service and Customer Supply Chain. Gather customer feedback and provide insights and recommendations to the business unit. Sell the customer-specific value proposition and execute division selling and pricing initiatives. Represent the customer to business unit teams to develop short- and long-term business opportunities. Deliver forecast accuracy and support demand planning inputs. Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance. Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk. Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Important Details

This is a full-time, remote role based in Texas, California, or Washington. Travel 20-60% is required. The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay.

Requirements

• Bachelor’s degree in Business, Finance, or a related field is required.
• Minimum of 5+ years of business experience in sales or a related field is required.
• Retail grocery channel experience is required.
• Excellent oral, written, and interpersonal communication skills are required.
• Effective relationship-building skills are required.
• Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts, are required.
• Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding, is required.
• Proficiency in Microsoft Office is required.
• Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.
• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.
• The ability to translate insights and analytics into customized strategic account plans is required.

TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail].

Company Information

TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches, and dedicated customer service. Our strategy is to be the leading supplier of private label food and beverage products by providing the best balance of quality and cost to our customers. We engage with retail grocery, food away from home, and industrial and export customers, including most of the leading grocery retailers and foodservice operators in the United States and Canada. Our portfolio includes a variety of shelf-stable, refrigerated, and snack products. Customers can expect comprehensive flavor profiles including natural, organic, and preservative-free ingredients in many categories and packaging formats. TreeHouse Foods is best known for food and beverages produced by our two largest businesses Bay Valley Foods, LLC (including E.D. Smith and Sturm Foods) and TreeHouse Private Brands. With more than 10,000 employees in over 26 plants across the United States and Canada, TreeHouse Foods is based in Oak Brook, Illinois.