Manager css tech delivery engineer systems and cloud

Oracle; Honolulu (HI); Remote; USD 104,000 - 224,000; Full time

Job summary

A leading company in cloud solutions seeks a manager for their Incident and Escalation team. The role involves overseeing operations personnel, managing production environments, and providing technical support. Ideal candidates will have strong leadership skills and a thorough understanding of cloud technologies. Comprehensive benefits and competitive salary range offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Coverage

Life Insurance

401(k)

Paid Time Off

Parental Leave

Stock Purchase Plan

Flexible Spending Accounts

Qualifications

• At least 4 years of software engineering or related experience.

Responsibilities

• Manage an Incident and Escalation team for cloud technologies.
• Oversee hiring, training, and performance reviews of operations staff.
• Provide escalated support for complex technical issues.

Skills

Leadership

Communication

Analytical Skills

Cloud Technologies

Education

Bachelor’s or Master’s degree

Job description

Job Description

Manage an Incident and Escalation team responsible for installing, monitoring, maintaining, supporting, and optimizing all production cloud technologies, including hardware and software for CSS. Oversee activities across multi-functional sections, ensuring effective operational planning to meet corporate standards.

Responsibilities

This role is based in the CSS NA Technical Region, supporting and managing 10-12 High Touch operations personnel handling incidents and escalations. Reporting to the Sr. Director, with direct interactions with VP and SVPs, the role involves hiring, training, and performance reviews of all IC operations staff.

Manage personnel responsible for production environments, including systems and databases supporting critical business operations. Perform administration and analysis for multiple production environments, recommending innovative solutions to improve availability, performance, and supportability. Combine technical knowledge with administrative and analytical skills in Oracle's Cloud Infrastructure to support complex production issues related to growth, scaling, high performance, and high availability.

Lead the team that installs, monitors, maintains, supports, and optimizes all production server hardware and software. Provide escalated support for complex technical issues, lead problem management cases, and coordinate support cases with internal teams and third-party vendors. Manage Oracle system and database appliances, assist with server OS and application upgrades, bug fixes, and patching, and work on hardware and software standardization projects to ensure consistent system uptime in a cloud environment. Provide on-call support on a rotating basis; travel may be required based on business needs.

Key Experience

• Demonstrated leadership and people management skills
• Strong communication and analytical skills
• Thorough understanding of cloud technologies and software development
• Bachelor’s or Master’s degree or equivalent experience relevant to the role
• At least 4 years of software engineering or related experience

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Disclaimer: Certain US customer or client-facing roles may require compliance with applicable requirements, such as immunization and occupational health mandates.

Range and Benefits: The hiring range in USD is $104,000 to $223,400 per year, with potential for bonus and equity. Oracle offers a comprehensive benefits package including medical, dental, vision insurance, disability coverage, life insurance, flexible spending accounts, commuter benefits, 401(k), paid time off, holidays, sick leave, parental leave, adoption assistance, stock purchase plan, financial planning, legal services, and voluntary benefits.

The role generally accepts applications for at least three days from posting or until the position is filled.

Career Level: M3

About Us

Oracle is a global leader in cloud solutions, leveraging innovative technology to address today’s challenges. With over 40 years of industry experience, we thrive through integrity and a commitment to inclusivity. We offer opportunities for growth, competitive benefits, and support community engagement through volunteer programs.

We are dedicated to inclusivity and accessible employment. For accommodations, contact [e-mail] or call [phone] (US).

Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We consider qualified applicants with arrest and conviction records as per applicable law.