Manager-CS Mobility

AT&T; Mesa (AZ); On-site; USD 64,000 - 97,000; Full time

Job summary

A leading telecommunications company is seeking a Manager in Mesa, Arizona who will oversee daily operations and lead a team to improve customer satisfaction. Candidates should have a Bachelor’s degree and at least 3 years of experience in a related field. The position offers competitive salary and robust benefits including medical coverage, 401(k) plan, and employee discounts.

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Employee discounts up to 50% off

Qualifications

• 3+ years of related experience needed.
• Experience in managing a team and operational tasks.

Responsibilities

• Manage daily operations resolving customer issues.
• Provide guidance, training, and performance evaluations for staff.
• Ensure compliance with company policies and regulatory requirements.
• Monitor performance and implement improvements.
• Analyze data to meet customer needs.

Skills

Team Leadership

Customer Satisfaction

Operational Oversight

Compliance and Policies

Education

Bachelor’s degree (BS/BA)

Job description

Overview

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

To provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.

What you’ll do

Typical tasks may include, but are not limited to, the following:

• Operational Oversight: Manage daily operations, resolving customer issues and directing problem fixes.
• Team Leadership: Provide guidance, training, and performance evaluations for staff and field forces.
• Compliance and Policies: Ensure adherence to company policies, procedures, and regulatory requirements.
• Performance Improvement: Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
• Customer Satisfaction: Resolve customer concerns and analyze data to identify and meet customer needs.

What you’ll need

• Bachelor’s degree (BS/BA) desired.
• 3+ years of related experience.

What you’ll bring

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Typically leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Supervisor

• Yes

Compensation

Our Manager-CS Mobility, earns between $64,200 - $96,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Weekly Hours: 40

Time Type: Regular

Location: Mesa, Arizona

Salary Range: $64,200.00 - $96,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.