Manager, Critical Facilities Operations and Maintenance

NTT Global Data Centers Americas, Inc.; Illinois; On-site; USD 125,000 - 179,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical, dental, and vision

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Manager, Critical Facilities Operations to lead the operational integrity of electrical, mechanical, monitoring and control systems in a high-availability data center.

You will supervise the CFOps team, coordinate with contractors, manage budgets, and implement preventive maintenance programs, ensuring regulatory compliance, safety, and rapid, reliable uptime for clients.

Qualifications

• Requires 7–10 years data center/critical facilities experience.
• Bachelor’s degree or related experience required.
• Supervisory experience essential.

Responsibilities

• Oversee electrical, mechanical, monitoring and control systems for data center operations.
• Manage budgets, staffing, and preventive maintenance plans.
• Coordinate with contractors and vendors to ensure uptime.
• Lead on-site training and staff development.

Skills

Electrical systems

Mechanical systems

Project management

Budgeting

Leadership

NFPA knowledge

Safety compliance

Vendor coordination

Troubleshooting

Data center operations

Education

High School Diploma

Bachelor’s degree in related field

Tools

MS Office Suite

Power monitoring systems

PLC control software

Job description

Your role at a glance

The Manager, Critical Facilities Operations is responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This position is required to interact with RagingWire personnel, vendors, partners, contractors and clients.

POSITION SUMMARY

The Manager, Critical Facilities Operations is responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This position is required to interact with RagingWire personnel, vendors, partners, contractors and clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center.
• Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance).
• Ensures the CFOps team works effectively to achieve the CFOps goals.
• Manages budget, staff planning, NPS feedback, operational efficiency, etc.
• Directly interfaces with Construction management team, contractors and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online
• Works with the Regional Director and Finance to develop and track annual budgets.
• Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the Mechanical/Electrical Data Center Technician and Facility Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer-impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on-call schedule to respond to emergency situations at the data center.
• Provides site leadership, implements training, and acts as both a coach and mentor to site personnel.
• May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
• Performs other duties as assigned.
• Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to be highly confidential.
• Ability to work in a team environment.
• Ability to manage stress and/or fast pace effectively.
• Knowledge of current NFPA Electrical, Fire and Life Safety and building codes.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Excellent customer service skills.
• Excellent verbal and written communications skills.
• Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously.
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project).
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • 12kV switchgear
  • 480/277 and 208/120 volt electrical generation and distribution systems
  • Diesel powered AC generator plants up to 3MW
  • Static UPS systems
  • Multi‑string flooded cell and VRLA batteries and monitoring systems
  • Static switches
  • PLC and relay logic controls
  • Power monitoring systems
  • Data center power distribution and management systems
• Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines.
• Ability to conduct power system capacity, safety and code compliance assessments.
• Ability to train the Critical Facilities Staff on systems and procedures.
• Ability to operate in and promote a rigorous process‑driven, team environment.
• Ability to logically analyze and solve problems.
• Detailed oriented.
• Analytical thinking, problem solving, customer oriented, and commitment to quality.
• Excellent problem‑solving skills.

EDUCATION & EXPERIENCE

• High School Diploma required.
• Bachelor’s degree in related field or equivalent education and/or work experience to meet requisite skills.
• 7-10 years’ progressive data center and/or critical facilities experience with at least three years in a supervisory position.

PHYSICAL REQUIREMENTS

• Ability to lift heavy equipment, up to 50 lbs.
• Primarily sitting with some walking, standing, and bending.
• Able to hear and speak into a telephone.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

WORK CONDITIONS

Typical data center work environment with varying temperatures and loud noises. Extensive daily usage of a computer or workstation. Must be comfortable working in a highly critical, fast paced environment with shifting priorities. Must be able to respond to emergency situations at the data center. Must be available by phone during assigned work schedule and after hours for emergency situations. Must be willing to work outside normal business hours, including weekends, late nights, holidays and on‑call support.

SPECIAL REQUIREMENTS

• May travel to other NTT domestic sites as needed.
• Must work on‑site; telecommuting is not permitted.
• CPR/First Aid/AED Certification during employment.
• Must wear close‑toed shoes with a solid leather or composite sole.
• A valid driver’s license is required for onsite leaders with direct reports to support employee transportation and meet company needs.

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is: $125,200 - $178,900. All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Equal Opportunity Employer

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join Our Team

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone – clients, employees, investors, partners, and communities.