Manager, Critical Care Transport Operations

WellSpan Health; York (York County); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay and financial education

Expanded Paid Parental Leave

Job summary

WellSpan Health seeks an experienced leader to direct the EMS Critical Care Transport program. This role drives clinical quality, regulatory compliance, staff development, and operational readiness across the WellSpan region.

Responsibilities include protocol development with the EMS Medical Director, KPI oversight, recruitment, and program growth initiatives in a fast-paced health system. Strong leadership and collaboration with hospital leadership are essential.

Qualifications

• Bachelor's degree in Nursing, EMS, Healthcare Administration or related field (Required)
• 7 years experience in Emergency Medical Services above the level of Advanced EMT (Required)
• 5 years experience in ground or air transport program (Required)
• 4 years supervisory or leadership experience (Required)
• Licenses/certifications: RN license (or multi-state), Paramedic, CCRN, CFRN or related, BLS, ACLS (Required)

Responsibilities

• Leads the day-to-day operations of the Critical Care Transport program across the WellSpan EMS service region.
• Supervises assigned personnel.
• Ensures compliance with Pennsylvania Department of Health EMS regulations and critical care transport standards.
• Develops and monitors clinical protocols in collaboration with the EMS Medical Director.
• Oversees recruitment, onboarding, competency validation, and ongoing clinical education of CCT staff.
• Establishes and monitors KPIs including response times, transport volume, clinical quality metrics, and revenue performance.
• Ensures readiness and maintenance of specialized CCT equipment, medications, and vehicles.
• Collaborates with hospital ICU, ED, and specialty service leadership to ensure alignment and patient handoff.
• Participates in quality assurance reviews, case audits, and performance improvement initiatives.
• Assists in development of business plans and growth strategies for CCT services.
• Serves as clinical and operational resource during high-acuity transports as needed.
• Collaborates with leadership to align CCT program with EMS infrastructure and financial objectives.

Skills

Clinical leadership

Staff development

EMS regulatory compliance

Financial & operational performance

Collaboration with hospital leadership

Quality improvement

Education

Bachelor's degree or higher

Job description

WellSpan Health seeks an experienced leader to direct the EMS Critical Care Transport program. This role drives clinical quality, regulatory compliance, staff development, and operational readiness across the WellSpan region.

Responsibilities include protocol development with the EMS Medical Director, KPI oversight, recruitment, and program growth initiatives in a fast-paced health system. Strong leadership and collaboration with hospital leadership are essential.