Manager, Crisis Management & Business Continuity

AbbVie; Illinois; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k)

Job summary

AbbVie is seeking a Manager of Crisis Management & Business Continuity to strengthen organizational resilience and enable effective preparedness, response, and recovery from disruptive events.

You will lead planning, governance, and training across regions, coordinating with executives and stakeholders to ensure continuity and risk mitigation in a fast-paced environment.

Qualifications

• Bachelor’s degree in business, risk management, emergency management, operations, communications, or a related field.
• Minimum 7 years of experience in crisis management, business continuity, or related discipline.
• Experience leading cross-functional initiatives in a complex matrix organization.
• Strong analytical, problem solving, planning, and organizational skills.
• Excellent written and verbal communication with senior management.
• Ability to manage multiple priorities under pressure.
• Experience leveraging AI tools for research, analysis, reporting, or decision-making.

Responsibilities

• Support development and maintenance of crisis management and business continuity strategies, standards, procedures, and governance.
• Lead planning for regional or functional areas including documentation and SME input.
• Coordinate crisis response, continuity activities, incident escalation, and recovery with stakeholders.
• Identify dependencies and resilience requirements to strengthen preparedness.
• Monitor risks and regulatory expectations; use AI tools to identify trends and compliance.
• Partner with leaders to assess operational risk and recovery priorities.
• Engage internal teams and external partners to ensure continuity.
• Prepare status updates, risk summaries, and lessons learned for diverse audiences.
• Design tabletop exercises, simulations, training, and awareness programs; drive improvements.
• Provide leadership recommendations on readiness and mature resilience; handle sensitive info appropriately.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Analytical skills

Written communication

Verbal communication

Project management

AI for risk analysis

Education

Bachelor's degree in business/operations

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Manager, Crisis Management & Business Continuity is responsible for supporting the development, implementation, maintenance initiatives within the Enterprise-wide Crisis Management and Business Continuity programs that strengthen organizational resilience and enable effective preparedness, response, and recovery from disruptive events. This role partners cross-functionally to ensure crisis management and business continuity plans, governance, training, and response processes are aligned to business priorities, operational requirements, and risk considerations.

This position requires strong leadership, strategic thinking, and the ability to manage multiple priorities in a fast-paced environment. The Manager will work closely with internal stakeholders to support readiness, coordinate response efforts, identify improvement opportunities, and drive continuous enhancement of resilience capabilities.

Responsibilities

• Support the development, implementation, maintenance, and continuous improvement of crisis management and business continuity strategies, standards, procedures, and governance frameworks.
• Lead and maintain business continuity and crisis management planning for assigned regional or functional areas, including supporting documentation and subject matter expertise.
• Coordinate crisis response and continuity activities, incident escalation and recovery efforts with key stakeholders.
• Identify key dependencies, critical processes, and resilience requirements to strengthen enterprise preparedness.
• Monitor evolving internal and external risks, regulatory expectations, and industry practices by leveraging AI tools to identify trends, synthesize information and support program relevance and compliance.
• Partner with business leaders and cross-functional stakeholders to assess operational risk, continuity needs, and recovery priorities.
• Build and maintain strong working relationships with internal teams and, where applicable, external partners or service providers.
• Support executive-level communication and reporting by preparing status updates, action plans, risk summaries, and lessons learned for diverse audiences.
• Design and lead tabletop exercises, simulations, training sessions, and awareness programs; evaluate outcomes and drive corrective actions and continuous improvement.
• Provide recommendations to leadership on crisis readiness, business continuity maturity, and operational resilience; support special projects and maintain professionalism and discretion in sensitive situations.
• Bachelor’s degree in business, risk management, emergency management, operations, communications, or a related field or comparable experience with business continuity or crisis management.
• Minimum 7 years of experience in crisis management, business continuity, emergency preparedness, operational resilience, risk management, or a related discipline.
• Previous experience leading cross-functional initiatives and working effectively in a complex, matrixed organization.
• Strong analytical, problem-solving, planning, and organizational skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with employees, business leaders, and senior management.
• Demonstrated ability to manage multiple priorities, adapt quickly to changing conditions, and work effectively under pressure.
• Experience developing plans, conducting exercises, and supporting response or continuity operations.
• Experience leveraging AI tools to enhance research, analysis, reporting, planning, or decision-making in support of crisis management, business continuity, or operational resilience activities.
• Familiarity with regulated, global, or highly complex business environments is preferred.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html