Manager, Creative Art Director - Retail Bank

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Inclusive benefits

Job summary

Capital One is seeking an experienced Manager, Creative Art Director to lead the Retail Bank creative team. You will guide design across digital channels, develop design systems, and inspire a team of art directors, designers, and copywriters to deliver strategically grounded work that elevates the brand.

The role requires strong leadership, a customer-focused marketing background, and a portfolio demonstrating elevated, evidence-based design.

Qualifications

• Bachelor’s degree or military experience.
• At least 3 years of experience leading creative teams.
• At least 3 years designing for digital channels, including social media.
• At least 5 years of experience as an art director using design tools including Adobe Creative Suite, Figma, etc.

Responsibilities

• Deliver design for digital channels (social, display, email, web, SEM) with high creative standards.
• Develop design systems and libraries aligned to brand standards.
• Lead teams of art directors, designers and copywriters to develop strategically grounded, insight-driven creative.
• Translate business intent into creative strategies and executions across products.
• Collaborate with cross-functional partners to address obstacles and position Brand Creative as a strategic partner.
• Present and influence stakeholders to secure buy-in and create opportunities.

Skills

creative leadership

leadership and mentoring

brand strategy

digital design

portfolio development

Education

Bachelor’s degree or military experience

Tools

Adobe Creative Suite

Figma

Job description

Manager, Creative Art Director - Retail Bank Capital One is looking for an experienced designer with a history of creative leadership, strong results and a modern, elevated portfolio. This role will support our Retail Bank creative team, bringing our brand to life across different audiences, products and digital channels. You know how to partner with creative directors to define the work, and art directors and copywriters to deliver the end product. You’ll be responsible for contributing to creative development and design systems as a lead designer working with creative directors—and as a creative lead yourself. If you’re a champion of strategic, elevated design with exceptional leadership chops and a customer-focused marketing background, we’d love to hear from you.

What you’ll do:

• Deliver design for a range of digital channels, including paid social, display, email, web and SEM, with a keen attention to detail and high bar for creative excellence.
• Develop design systems, libraries, AI-tool integration, and guidance aligned to our brand standards to help internal and agency teams elevate and scale their work.
• Lead and inspire teams of art directors, designers and copywriters (including a mix of full‑time associates, contractors and agencies) to develop strategically‑grounded, insight‑driven creative—while influencing and elevating craft across the group.
• Demonstrate expert knowledge of advertising and marketing trends and translate business intent into creative strategies and executions that market our products effectively.
• Demonstrate an understanding of the intended audience, interpret market research and test results, and use findings to develop and optimize creative.
• Build and maintain relationships with a network of partner groups (digital, marketing, operations, legal, etc.) to anticipate and proactively address obstacles and establish Brand Creative as a strategic thought partner.
• Present and influence with a convincing and inspiring style to increase buy‑in and open the door for new opportunities—both for your team and department.

Who you are:

You want to be an evidence‑based MARKETER who…

• As an INDIVIDUAL: Your curiosity is endless. There’s always something else to learn. You’re flexible and not afraid of change—in fact you welcome the challenge. You share your point of view, but seek out what might be missing and listen. You have big ideas and know the best ones are driven by proof, persistence and patience. You’re a storyteller. You simplify the complex and compel your audience to act. You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you. You care—about the work, your team and the customers you serve.
• As a LEADER: You value authenticity over perfection. You lead with empathy, vulnerability and honesty. You deeply invest in understanding the humans around you. You say what needs to be said and work hard to find the right words. You’re an expert. You also know when you’re not and need to find one. You use all this to make things happen, create amazing work and inspire others.

Candidates must provide a portfolio of their creative work for consideration.

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 3 years of experience leading creative teams
• At least 3 years of experience designing for digital channels, including social media
• At least 5 years of experience as an art director leveraging design tools including Adobe Creative Suite, Figma, etc.

Preferred Qualifications:

• 5 or more years of experience directly leading creative teams
• Experience at a large in‑house creative team
• Experience working with a Fortune 100 brand
• Experience in storyboarding, motion graphics and/or video production
• Experience with premarket and in‑market testing tools
• Experience leveraging GAI, personalization and optimization tools in creative development and marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary and Incentives:

• Sales Territory: $138,100 - $157,700
• McLean, VA: $151,900 - $173,400
• Richmond, VA: $138,100 - $157,700
• New York, NY: $165,700 - $189,200
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).

Benefits:

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Eligibility varies based on full or parttime status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.