Manager, Correspondence and Collections

Ventra Health; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Ventra Health is seeking a Manager for Correspondence and Collections to oversee daily operations of multiple teams. This role requires strong supervisory skills, customer service expertise, and the ability to implement process improvements. Candidates should possess a Bachelor's degree or equivalent experience, with a focus on enhancing productivity and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Business or equivalent preferred.
• At least two years of supervisory/management experience.

Responsibilities

• Manage daily operations of Correspondence, Collection, and Mailroom Teams.
• Implement improvement initiatives to increase productivity and efficiency.
• Ensure appropriate staffing coverage and overall workforce management.

Skills

Customer Service

Supervisory Skills

Analytical Skills

Communication

Problem Solving

Education

High School Diploma or GED

Bachelor’s degree in Business or equivalent

Tools

Scheduling/Workforce Management Software

Word Processing Software

Spreadsheets

Databases

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Job Summary

• The Manager, Correspondence and Collections is responsible for the daily operations of both teams and Mailroom.

Essential Functions and Tasks

• Manage the Correspondence, Collection, and Mailroom Teams, including overseeing daily operations, orienting new employees, training staff according to processes for optimal performance, counseling staff, and disciplining employees in accordance with company policy and procedures. The Manager will also plan, monitor, appraise, and review staff contributions to ensure productivity and performance. Additionally, implement cross-functional training and succession planning as allowable.
• Oversee and manage the overall health and management of the day-to-day correspondence, collection, and mailroom activities.
• Evaluate, design, and implement improvement initiatives to increase productivity, process efficiency, quality, and customer experience.
• Implement, monitor, and analyze report data to manage operations and throughput effectively, focusing on metrics such as service levels, process management, quality performance, and handling of patient billing issues, complaints, medical records requests, and account reviews for collections.
• Ensure appropriate staffing coverage, scheduling, and overall workforce management.
• Track trends to identify opportunities for enhancements, innovative solutions, and continuous process improvements.
• Perform special projects and other duties as assigned.

Education and Experience Requirements

• High School Diploma or GED.
• Bachelor’s degree in Business or equivalent, or at least two (2) years of supervisory/management experience.
• One (1) year of healthcare customer service experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of scheduling/workforce management software.
• Knowledge of customer service best practices, processes, and procedures.
• Knowledge of medical billing department processes and procedures.
• Strong customer service skills.
• Strong supervisory/management skills.
• Proficiency in word processing, spreadsheets, and databases.
• Strong mathematical skills, including working with percentages, decimals, and basic operations.
• Excellent communication skills, both oral and written.
• Strong analytical, problem-solving, time management, and organizational skills.
• Ability to foster a customer satisfaction-oriented environment.
• Ability to read, understand, and apply relevant laws, regulations, and policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)

Ventra Health is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates and provide reasonable accommodations to individuals with disabilities.

Recruitment Agencies

We do not accept unsolicited agency resumes and are not responsible for fees related to such resumes.

Solicitation of Payment

We do not solicit payment from applicants or candidates for employment considerations.

Attention Candidates

Beware of scams claiming to represent Ventra Health. Verify communications through our official channels and contact us at [e-mail] if in doubt.

Statement of Accessibility

We are committed to making our digital experiences accessible. Learn more at https://ventrahealth.com/statement-of-accessibility/.