Manager, Corporate Quality Assurance

Mondelez International; East Hanover (NJ); On-site; USD 122,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays & vacation

Job summary

Mondelez International is seeking a Corporate Quality Assurance Manager to lead quality initiatives across NA manufacturing and packaging facilities. You will develop KPI dashboards, manage consumer complaint mitigation, and ensure compliance with Mondelēz policies and local food-safety regulations.

You will collaborate with technical teams, support audit readiness, and drive continuous improvement across the supply chain with a focus on product quality and consumer experience.

Qualifications

• Minimum 10 years of related experience in quality/operations/R&D in manufacturing.
• Experience leading cross-functional teams and driving quality improvements.
• Strong understanding of food safety, sanitation, and regulatory requirements.

Responsibilities

• Develop and report quality KPIs across sites.
• Lead root-cause analyses and corrective actions for consumer complaints and audits.
• Ensure audit readiness for internal and external inspections (GFSI).
• Drive quality programs (HACCP, GMP, Six Sigma) with manufacturing partners.

Skills

Quality Assurance

Project management

Leadership

Regulatory compliance

Education

BS in Food Science

Tools

Excel

PowerPoint

Word

OneNote

Job description

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Working as part of a cross functional team, you will lead Quality activities to enable successful execution of the business objectives to maintain and grow our brands with an emphasis on delivering the desired consumer experience.How you will contributeAs the Corporate Quality Assurance Manager, you will be part of a regional North American corporate quality team that will deliver on the quality strategy and provide expertise to appropriate functions and locations. You will ensure compliance with Mondelēz policies and procedures; and adherence to external regional and local food safety/regulatory requirements within the Mondelez manufacturing network. In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business. In addition, you will facilitate communities of practice on quality related topics; represent the quality function at commercial meetings to ensure projects meet design, food safety and quality policy requirements are met; identify quality enhancements and improvements across the supply chain; partner with technical groups such as food safety and sanitation to ensure program compliance and enhancement; and ensure completion of plant investigations and root-cause analysis to protect Mondelēz’s interests and reputation.What you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Relevant experience in operations, quality, and/or R&D. Strong manufacturing quality experience.Project management with the ability to oversee multiple tasks and prioritize work.Understanding of the commercialization process, product/package development, food safety, and sanitation.Strong written and verbal communication skills, coaching/training, and leading cross-functional teams. Statistical processes and problem-solving techniques.Experience working with manufacturing sites to ensure compliance to Mondelēz International’s policies and procedures.More about this roleWhat extra ingredients you will bring:Key Responsibilities:Ability to develop a strategy, drive the implementation, and lead complaint reductions and resolution of consumer complaints and apply across multiple sites. Responsible for the oversight of both brand and manufacturing facilities consumer complaints to identify trends and ensure the proper improvement plans are identified and implemented.Ensure manufacturing site audit preparedness for internal Mondelez quality/food safety compliance and external audit compliance (GFSI standards - FSSC 22000). Primary external manufacturing sites located in Mexico which produce product for the North American market.Responsible for the day-to-day NA Confections Seasonal portfolio and others as assigned, ensuring all projects meet design, food safety and quality policy requirements as defined by the commercialization process.Identify and apply consistent best practices and ways of working; lead and drive a culture of quality improvement, consumer focus, across the supply chain. Project types may include Line Extensions, Growth & Innovation, Productivity, Quality Improvement, and Well-Being.Participate in project and technical risk assessments and develop mitigation plans.Monitor communications from MDLZ Field Sales and Customer issues and then take appropriate actions to resolve. Ensure appropriate actions taken for Network Hold and Disposition within the category.Ability to facilitate and instruct others to conduct Root Cause Analyses (RCAs) and lessons learned. Review and ensure the timely closure of corrective / preventive actions for consumer complaints, audits, risk assessment.Develop, implement, monitor, and continuously improve quality and food safety programs.Provide leadership to drive quality programs with manufacturing and business partners in areas including consumer inspired quality initiatives, compliance to specifications, statistical process controls, quality system management, Integrated Lean Six Sigma, HACCP, and GMP’s.Work with plant quality managers to develop the manufacturing facility’s Quality departments and capabilities.Responsible to ensure manufacturing sites completion of the weekly and monthly key performance indicatorsSuccess in this role will require collaboration, communication, strong technical skills, demonstrated influencing skills, and an understanding of the consumers, applicable regulations, and the business strategy.You will be accountable for communicating with key stakeholders and influencing decisions based on conclusions derived from the analysis and interpretation of results.Education / Certifications:Minimum of B.S. degree in Food Science, Engineering, Microbiology, Chemistry, or other related ScienceJob specific requirements:Proven experience in Quality Assurance in the manufacturing environment in the food industry.Minimum 10 years of related experience (Operations, Quality and/or R&D) with demonstrated technical abilities.Experience in managing multiple locations and leading through influence.Strong leadership and communication skills including fluency in EnglishKnowledge of regulatory requirements, GFSI certifications, and quality standards.Knowledge of Office programs such as Excel, PowerPoint, Word, OneNoteTravel requirements:Up to 50% travelWork schedule:Onsite role with hybrid work model.Salary and Benefits:The base salary range for this position is $122,000 to $167,750; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer PolicyBusiness Unit SummaryThe United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is IllegalJob TypeRegularCorporate Quality AssuranceProduct Quality, Safety and Compliance