Manager, Copay Capabilities

AbbVie; Illinois; On-site; USD 110,000 - 160,000; Full time

Job summary

AbbVie is seeking a Manager, Copay Capabilities to shape and deliver innovative copay capabilities that improve affordability programs and operational execution. You will partner with internal teams and external vendors to translate business needs into practical solutions and lead cross-functional initiatives.

The role emphasizes building business cases, defining requirements, and coordinating project milestones in a fast-paced environment.

Qualifications

• Bachelor’s degree required; master’s degree a plus.
• 3–5 years in pharma, healthcare, or related commercial function.

Responsibilities

• Identify and develop innovative copay capabilities addressing patient access and affordability.
• Translate priorities into actionable roadmaps and capability requirements.
• Collaborate with cross-functional teams and external vendors to advance initiatives.
• Develop business cases, timelines, and success measures for new copay initiatives.
• Lead selected copay capability workstreams and manage milestones and risks.

Skills

Project management

Problem solving

Communication

Cross-functional collaboration

Strategic thinking

Education

Bachelor's Degree

Master's Degree a plus

Tools

BI tools

Dashboards

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Job Description

The Manager, Copay Capabilities will play an important role within the Copay COE supporting the development and advancement of innovative capabilities in the copay space. This individual will work closely with internal AbbVie partners and external vendors to identify opportunities, shape ideas, and help bring new copay capabilities to life. The Manager will partner with APEX, BTS, Copay Program Management teams, and other cross-functional stakeholders to translate business needs into practical solutions that improve affordability program effectiveness, strengthen operational execution, and expand AbbVie’s ability to use copay information across the broader organization.

Primary responsibilities for this position include, but are not limited to:

• Support the identification, evaluation, and development of innovative copay capabilities that address patient access, affordability, operational, and business needs.
• Partner with the Associate Director, Copay Capabilities to translate strategic priorities into actionable innovation roadmaps, project plans, and capability requirements.
• Work cross-functionally with APEX, BTS, Copay Program Management teams, Patient Services, Finance, Legal/OEC, and other stakeholders to assess opportunities and advance priority initiatives.
• Collaborate with external vendors to explore, assess, pilot, and implement new solutions that enhance copay program performance, insight generation, fraud and abuse mitigation, patient experience, and operational efficiency.
• Help develop business cases, capability briefs, requirements, timelines, and success measures for new copay innovation initiatives.
• Serve as a day-to-day project lead for selected copay capabilitiy workstreams, coordinating milestones, risks, dependencies, and stakeholder communications.
• Support the collection, organization, and sharing of copay information, insights, and best practices to better serve the broader AbbVie organization.
• Partner with data, analytics, and technology teams to advance internal tools, reporting, automation, AI-enabled capabilities, and other solutions that improve decision-making across the Copay COE.
• Contribute to a positive, collaborative team culture by communicating clearly, escalating issues appropriately, and helping drive disciplined execution across innovation initiatives.

Qualifications

• Requires minimum of a Bachelor’s Degree; Master’s Degree a plus.
• A minimum of 3-5 years of experience in the pharmaceutical, healthcare, patient services, market access, finance, analytics, operations, technology, or related commercial function.
• Experience supporting cross-functional projects, capability development, process improvement, vendor partnerships, or technology-enabled business initiatives preferred.
• Working knowledge of patient support programs, copay programs, affordability solutions, or the healthcare access landscape preferred.
• Candidates should have awareness of the compliance and regulatory environment for manufacturers in the pharmaceutical space.

Skills/Knowledge Required

• Strong project management, problem-solving, and organizational skills.
• Ability to plan, prioritize, execute, follow up, and elevate issues in a fast-paced environment.
• Ability to collaborate across functions and build effective working relationships with internal partners and external vendors.
• Strong written and verbal communication skills, with the ability to translate complex concepts into clear business requirements and stakeholder updates.
• Demonstrated curiosity and interest in innovation, technology, analytics, automation, AI, and emerging healthcare affordability solutions.
• Experience with data, reporting, dashboards, business intelligence tools, or technology-enabled process improvement preferred.
• Ability to influence without authority, gain alignment, and move work forward across matrixed teams.
• Comfort working on issues that require analysis of business needs, operational processes, vendor capabilities, and stakeholder impacts.

Key Internal/External Partners

• APEX
• BTS
• Copay Program Management Teams
• AbbVie Patient Services Organization
• Market Access / Trade
• Legal/OEC
• Finance
• Hub Operations
• Brand Teams / Marketing
• External copay, data, analytics, technology, and innovation vendors

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

What AbbVie Has to Offer

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.