Manager, Continuum of Care

CHS Corporate; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CHS Corporate requests a Remote Manager, Continuum of Care to oversee the care coordination team and care transition programs. This role drives day-to-day workflows, ensures SOP adherence, and partners with post-acute networks to optimize resource use and reduce readmissions.

The position emphasizes leadership, program oversight, data analysis, and continuous quality improvement within value-based care frameworks. Remote work within the United States is supported.

Qualifications

• Bachelor's Degree in Nursing, Social Work, Healthcare Administration, or related field required
• Master's Degree preferred
• A combination of education and relevant experience may be considered in lieu of a degree
• 5-7 years of healthcare experience in clinical care, care coordination, or healthcare operations required
• 2-4 years of supervisory, team lead, or formal direct leadership experience required
• Experience within Accountable Care Organizations (ACOs), Clinically Integrated Networks (CINs), or value-based care delivery models preferred
• Prior experience coordinating care for high-risk patient populations or managing post-acute network relationships preferred

Responsibilities

• Manages day-to-day operations and workflows of care coordination teams to maintain operational compliance and consistent care delivery.
• Directs staff management activities including recruitment, performance evaluations, professional development, coaching, and employee relations.
• Establishes and standardizes standard operating procedures (SOPs), care protocols, and documentation guidelines across care transition workflows.
• Oversees operational relationships and performance monitoring for preferred post-acute provider networks and collaborative partners.
• Evaluates care transition and referral processes to identify operational efficiencies, lower readmission rates, and improve in-network utilization.
• Serves as an escalation point for complex clinical, administrative, or operational issues arising between care coordination staff and external post-acute partners.
• Manages the onboarding, orientation, and ongoing training programs for care coordination staff regarding clinical protocols, regulatory standards, and operational platforms.
• Analyzes care transition metrics and team productivity data to generate operational reports and inform management decisions.
• Coordinates continuous quality improvement initiatives to support organizational efficiency, service delivery, and value-based care goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Analytical

Communication

Care coordination

EHR systems

Education

Bachelor's degree in Nursing, Social Work, Healthcare Administration

Master's degree preferred

Combination of education and experience considered

Tools

EHR systems

Enterprise healthcare software

Job description

Job Summary

The Remote Manager, Continuum of Care provides operational oversight and management for the continuum of care team and care transition programs. This role oversees day-to-day care coordination workflows, evaluates transition processes, and monitors operational performance against quality, cost, and patient experience metrics. The position collaborates with post-acute network partners to support care alignment, reduce avoidable readmissions, and optimize in-network resource utilization in alignment with value-based care objectives.

Essential Functions

• Manages day-to-day operations and workflows of care coordination teams to maintain operational compliance and consistent care delivery.
• Directs staff management activities including recruitment, performance evaluations, professional development, coaching, and employee relations.
• Establishes and standardizes standard operating procedures (SOPs), care protocols, and documentation guidelines across care transition workflows.
• Oversees operational relationships and performance monitoring for preferred post-acute provider networks and collaborative partners.
• Evaluates care transition and referral processes to identify operational efficiencies, lower readmission rates, and improve in-network utilization.
• Serves as an escalation point for complex clinical, administrative, or operational issues arising between care coordination staff and external post-acute partners.
• Manages the onboarding, orientation, and ongoing training programs for care coordination staff regarding clinical protocols, regulatory standards, and operational platforms.
• Analyzes care transition metrics and team productivity data to generate operational reports and inform management decisions.
• Coordinates continuous quality improvement initiatives to support organizational efficiency, service delivery, and value-based care goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Nursing, Social Work, Healthcare Administration, or a related field required
• Master's Degree preferred
• A combination of education and relevant experience may be considered in lieu of a degree
• 5-7 years of healthcare experience in clinical care, care coordination, or healthcare operations required
• 2-4 years of supervisory, team lead, or formal direct leadership experience required
• Experience within Accountable Care Organizations (ACOs), Clinically Integrated Networks (CINs), or value-based care delivery models preferred
• Prior experience coordinating care for high-risk patient populations or managing post-acute network relationships preferred

Knowledge, Skills and Abilities

• Demonstrated knowledge of care transitions, utilization management, discharge planning, and post-acute venues of care.
• In-depth knowledge of care coordination practices, discharge planning, utilization management, and post-acute care resources.
• Strong leadership and supervisory skills to direct staff, conduct performance evaluations, and foster team development.
• Analytical and problem-solving skills to interpret operational data, evaluate care transition metrics, and drive process improvements.
• Effective communication skills to collaborate across multidisciplinary teams, leadership, and external healthcare providers.
• Knowledge of value-based care models, healthcare regulatory guidelines, and quality improvement standards.
• Proficiency with enterprise healthcare software, electronic health record (EHR) systems, and office productivity tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or
• LCSW- License Clinical Social Worker preferred
• CCM - Certified Case Manager preferred