Manager, Continuous Improvement, Global OpEx

PCI Pharma Services; Pennsylvania; On-site; USD 110,000 - 160,000; Full time

Job summary

PCI Pharma Services in Pennsylvania is seeking an Operational Excellence leader to develop and deploy global programs that standardize processes across sites. You will build governance structures, tools, and training to support sustainable transformation.

As a senior member of the team, you will drive data-driven improvements using Lean, Six Sigma, Kaizen and value stream mapping, partnering with site leaders to deliver measurable benefits and ensure GMP compliance.

Qualifications

• Bachelor's degree in a related field; 5–10 years of related experience preferred.
• Strong mathematical and analytical skills.
• Advanced computer skills in data analysis and reporting.
• Proficiency in English at a professional level.
• Strong problem-solving and reasoning abilities.
• Familiarity with ERP systems (JD Edwards, SAP) is a plus.

Responsibilities

• Develop and deploy global Operational Excellence programs across sites and functions.
• Build capabilities with governance, standards, tools, and training.
• Drive data-driven culture using cross-functional metrics to identify opportunities.
• Lead cross-site improvement initiatives and share best practices.
• Coach site teams to develop continuous improvement leadership.

Skills

Six Sigma Black Belt

Lean Methodologies

Data analysis

Advanced computer skills

Full professional proficiency

High reasoning

Change management

Education

Bachelor's Degree in a related field

Tools

JD Edwards

SAP

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

• Develop and deploy global Operational Excellence programs that establish a consistent framework for continuous improvement across sites, functions, and business units.
• Build Operational Excellence capabilities from the ground up including governance structures, standards, tools, training programs, and performance management systems that support sustainable transformation.
• Drive a data-driven culture of continuous improvement by leveraging operational, financial, quality, and customer performance metrics to identify opportunities, prioritize actions, and measure results.
• Partner with site and functional leadership teams to align improvement priorities with business strategy and key performance indicators.
• Lead and facilitate continuous improvement initiatives including Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, and other operational excellence methodologies.
• Establish performance measurement and reporting processes to monitor program effectiveness, communicate results, and support data-based decision making at all levels of the organization.
• Manage and strengthen continuous improvement pipelines ensuring a balanced portfolio of initiatives that delivers operational, quality, service, and financial benefits.
• Lead cross-functional and cross-site improvement efforts promoting the sharing of best practices and standardization of successful solutions across the global network.
• Coach, mentor, and develop site teams and leaders to build continuous improvement capability, problem-solving skills, and operational excellence leadership.
• Support development of Operational Excellence training and learning programs ensuring employees have the tools and skills necessary to drive sustainable improvement.
• Champion a culture of accountability, collaboration, innovation, and customer focus serving as an Operational Excellence role model across the organization.
• Utilize advanced data analysis and performance insights to identify trends, uncover root causes, validate improvements, and ensure benefits realization.
• Develop site-level talent through coaching, mentoring, capability-building programs, and continuous improvement initiatives, influencing employee growth and performance across the organization.
• Deliver measurable business impact through successful execution of continuous improvement and transformation initiatives, including achievement of project milestones, adoption of standardized processes, sustainment of performance improvements, and realization of financial benefits validated in partnership with Finance.
• Establish sustainment plans for completed initiatives, including process ownership, standard work, follow-up reviews, and measures demonstrating continued improvement.
• Partners with Quality and site leadership to ensure improvement initiatives comply with applicable GMP, quality system, validation, and change control requirements, resulting in compliant, sustainable, and audit-ready process improvements.
• Prepare concise updates for Operational Excellence leadership and site leaders covering initiative progress, benefits, risks, corrective actions, and decisions needed.
• Support change adoption through stakeholder engagement, clear communication, practical implementation plans, and follow-up on agreed actions.
• Maintain knowledge of and comply with applicable PCI policies, procedures, and regulatory requirements.
• Maintain regular attendance and availability to perform essential duties.
• Additional hours or weekend work may be required to support business needs.
• Perform other duties as assigned by the Manager/Supervisor.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in a related field and/or 5-10 years related experience and/or training.
• College Level Mathematical Skills.
• Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.
• Other Required Skills.

Preferred

• Ability to effectively present information to various people as the job requires.
• Ability to travel.
• Ability to identify and resolve problems in a timely manner.
• Familiarity with ERP systems (JD Edwards, SAP, other).
• Six Sigma Black Belt certification GMP experience #LI-LM1

Join us and be part of building the bridge between life changing therapies and patients.

Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services? At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.