Manager, Content Creative - AppleCare Digital

Apple; Sunnyvale (CA); On-site; USD 149,000 - 280,000; Full time

Job summary

An innovative leader is sought to manage a talented creative team in crafting engaging content for a renowned tech company. This role involves guiding the development of design concepts, collaborating with various departments, and fostering a culture of creativity and continuous improvement. The ideal candidate will have extensive experience in creative production and team management, along with a passion for leveraging technology to enhance design processes. Join a forward-thinking organization where your creativity can lead to extraordinary products and services that enhance customer experiences. If you're ready to make a significant impact, this opportunity is for you.

Benefits

Comprehensive medical coverage

Dental coverage

Retirement benefits

Employee stock purchase plan

Educational reimbursement

Discounted products and services

Discretionary bonuses

Relocation assistance

Qualifications

• 10+ years in creative production design, preferably in media or tech.
• 5+ years in leadership roles, ideally at ECD or senior Creative Director level.

Responsibilities

• Guide creative team in developing scalable design concepts and branding.
• Collaborate with various teams to produce quality work and establish success metrics.

Skills

Creative Leadership

Team Management

Graphic Design

Video Production

AI and Gen AI Technology

Communication Skills

Problem Solving

Education

College degree in design-related field

Job description

Manager, Content Creative - AppleCare Digital

Sunnyvale, California, United States Support and Service

Summary

Posted: Mar 18, 2025

Weekly Hours: 40

Role Number: 200591499

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare is the proven leader in providing world-class support, serving millions of customers around the world. The AppleCare Digital team is responsible for crafting image and video assets that provide an informative and entertaining experience, and allows our viewers to fully understand and utilize their products to their full potential. We are seeking an experienced creative and leader to manage a multi-disciplinary team of creatives, animators and designers building the world-class content for our customers.

Description

Guides the creative team through development and implementation of scalable design concepts and formats, graphic images, videos, and branding across the AppleCare Digital Portfolio. Foster a culture of continuous learning, improvement and collaboration within the creative team. Collaborate to form ideas and delegate teams to produce quality work. Partner with Creative Directors to develop creative strategy and execution with other business groups including design systems, business development and marketing. Share feedback, listen to perspectives, solve problems within your team and across our Strategy, Business Affairs and Production teams, ensuring all voices are heard and considered. Establish success metrics for creative content across platforms. Partner closely with Producers to build ideal content production pipelines. Establish and grow relationships with our partners in Marcom, Product Marketing, and other creative teams across Apple.

Minimum Qualifications

1. Portfolio showcasing work samples is required.
2. 10+ years of experience in a creative production design role, in a global media and publishing company, advertising agency, or company in the technology or retail business sector.
3. 5+ years of leadership and management experience, preferably an ECD or senior Creative Director level.
4. College degree in a design-related field, such as graphic design or visual communication.

Preferred Qualifications

1. A proven track record of building successful teams, developing talent to meet both their career goals and the organization’s goals.
2. Deep expertise and experience driving alignment and prioritization of requirements with a diverse range of business partners, shaping and driving organizational change across teams you’ve led.
3. Ability to craft creative briefs, compelling narratives and presentations that engage stakeholders and drive alignment.
4. Expertise in AI and Gen AI technology and how it can empower and augment design, video processes, and content deployment.
5. Experienced in evaluating and guiding concepts, providing creative direction to design teams and getting hands on with the work as needed.
6. Meticulous attention to detail and exceptionally high standards of quality.
7. Highly organized and love to craft efficiencies to further streamline processes.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,500 and $279,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)