Manager, Consumer Experience Wayfinding

Ascension; United States; Hybrid; USD 100,000 - 125,000; Full time

Job summary

A national health system is seeking a Manager for Consumer Experience Wayfinding to enhance user experiences in healthcare settings. Responsibilities include conducting site surveys, designing wayfinding systems, and managing projects from conception to completion. Ideal candidates will have experience in graphic design, strong leadership skills, and proficiency in design software. This position offers remote work options with approximately 25% travel required.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits with employer match

Disability coverage

Tuition reimbursement

Qualifications

• 3+ years of cumulative experience or related education.
• Leadership/management experience preferred.
• Strong portfolio in graphic design.

Responsibilities

• Conduct site surveys to inform wayfinding strategies.
• Design effective wayfinding systems.
• Collaborate with design teams for integration.
• Stay updated with industry trends.
• Manage all aspects of wayfinding projects.

Skills

Graphic Design

Spatial Design

Communication Skills

Problem Solving

Attention to Detail

Education

High School diploma or equivalent

Bachelor's degree in Graphic Design or related

Tools

Adobe Creative Suite

CAD Software

Job description

Overview

Manager, Consumer Experience Wayfinding at Ascension. This role focuses on creating, implementing, and managing intuitive wayfinding solutions to enhance user experiences in healthcare environments. Remote work with about 25% travel.

Responsibilities

• Conduct site surveys to assess environments, gather essential information, and inform wayfinding strategies.
• Design effective wayfinding systems tailored to facility needs, establishing a clear visual hierarchy and navigational clarity.
• Collaborate with architects, interior designers, graphic designers, fabricators, operators, and clinical teams to integrate wayfinding into the environment.
• Stay updated with industry trends in wayfinding, materials, and technologies to incorporate innovative solutions.
• Ensure compliance with regulations, including accessibility and safety standards, and conduct regular reviews for local compliance.
• Manage all aspects of wayfinding projects from conception to completion, including timelines and budgets, and oversee fabrication and installation.

Requirements

• Education: High School diploma with 3 years of cumulative experience OR Associate/Bachelor’s degree with 2 years of cumulative experience OR 7 years of related experience; 3 years of leadership/management preferred.
• Additional preferences: Bachelor’s degree in Graphic Design or related field; strong portfolio in graphic design and environmental graphic design; proficiency in Adobe Creative Suite and CAD software; understanding of spatial design, human factors, and healthcare industry; excellent communication and presentation skills; problem-solving and attention to detail; understanding of ADA/accessibility guidelines; ability to manage multiple projects in a team environment.

Benefits

• Paid time off (PTO)
• Health insurance options & wellness plans
• Retirement benefits with employer match
• Disability coverage (long-term and short-term)
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Community giving opportunities
• Benefit options and eligibility vary by position; compensation varies based on experience, skills, education, performance, location and salary range at time of offer.

About Ascension

Ascension is a leading non-profit, faith-based national health system with over 134,000 associates and 2,600 sites of care, including hospitals and senior living communities across multiple states. Our mission, vision, and values guide our work and community impact. We are an equal employment opportunity employer and support a military-friendly environment.

Equal Employment Opportunity

Ascension provides equal opportunities to all associates and applicants without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, national origin, citizenship, age, disability, veteran status, marital status, and other legally protected statuses. For more information, view EEO posters provided by ASCENSION.