Manager, Commercial Training Operations

Compass Pathways; New Jersey; On-site; USD 80,000 - 120,000; Full time

Job summary

Compass Pathways is seeking a Manager, Commercial Training Operations to enable field teams for launch and commercialization of COMP360 and future therapies. You will manage the learning management system, annual training calendar, training assets, and deliver analytics and reporting.

The role collaborates across HR, IT, Sales Leadership, Patient Engagement, Commercial Operations, Marketing, Medical Affairs, Market Access, and external partners, supporting and/or leading training on operational

Qualifications

• 2–3+ years in Sales or Sales Training within pharma/biotech.
• Experience contributing to or leading launch training for complex therapies.
• Understanding of pharmaceutical commercial models including sales and market access.

Responsibilities

• Lead LMS implementation and ongoing management with role-based pathways.
• Manage onboarding for field personnel from pre-boarding to post-event.
• Define training effectiveness metrics and deliver periodic analytics reports.
• Support content creation for operational systems and tools like Veeva CRM.

Skills

Sales training

Team player

Stakeholder management

Education

Bachelor's degree in Business, Life Sciences, Education, or related field

Tools

LMS

Job description

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, withoffices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.

We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area.

We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways.

Job overview:

The Manager, Commercial Training Operations will play a critical role in preparing and enabling Compass Pathways' field-facing teams for the successful launch and commercialization of COMP360 and future therapies. This role will be responsible for supporting the Commercial Training function by managing the learning management system, annual training calendar and agendas, maintaining training assets, and delivery of meaningful analytics and reporting. This person will also support and/or lead training capacities related to operational systems, e.g., Veeva CRM, and be the first point of contact for training questions from the field and internal stakeholders. This role will also be cross trained in all Commercial Training content enabling them to be a virtual training co-host and lead in events where needed.

The Manager will work closely with the Director of Commercial Training and colleagues, Human Resources, IT, Sales Leadership, Patient Engagement, Commercial Operations, Marketing, Medical Affairs, Market Access, and external partners to support the delivery of integrated, compliant, and high-impact training experiences.

An understanding of pharmaceutical sales, learning management systems, basics of instructional design and content authoring, are significant advantages for this role.

Location:

Remote on the East Coast in the United States.

Reports to:

Director, Commercial Training

Roles and responsibilities

(Include but are not limited to):

• Lead the successful implementation and ongoing management of the learning management system including establishment and scaling of role-based pathways, installation, testing, deployment, and maintenance of training assets. Design and implement relevant and significant immersion activities to drive learner retention, and final testing/certifications. Troubleshoot any reported issues with access, direction, and completion of training activities.
• Manage the end-to-end onboarding experience for field-based personnel from pre-boarding communications through post-event. Partner with Commercial Training colleagues, Human Resources, IT, Sales Leadership, Patient Engagement, Commercial Operations, Marketing, Medical Affairs, Market Access, and external partners to align on the agenda, deploy curricula, coordinate, plan, and schedule training events.
• Collaborate with the Director, Commercial Training and Commercial Operations and Analytics to define training effectiveness metrics. Build and deliver meaningful reports on a pre-set cadence curated to select audiences.
• Support the creation of role-specific capability development, training content, and curricula as it relates to operational systems and tools, e.g., Veeva CRM, analytical tools, and other applications.
• Serve as the first point of contact for training questions from the field and internal stakeholders. Coordinate, maintain, and modify calendars.
• Apply principles of instructional design to support the reuse repurposing of training content.
• Support the training team with project and vendor management.
• Develop sufficient competency with complex scientific, clinical, commercial, and operational concepts to support training events via co-hosting and/or leading where needed.
• Participate in other activities and tasks related to Commercial Training and launch preparedness.

Candidate Profile:

• Bachelor's degree in Business, Life Sciences, Education, or related field
• 2-3+ years of experience in Sales, Sales Training within the pharmaceutical or biotechnology industry.
• Demonstrated experience contributing to or leading launch training for specialty or complex therapies.
• Strong understanding of pharmaceutical commercial models including sales, medical, market access, and patient support roles.
• Strong team-player, communication, presentation, facilitation, and stakeholder collaboration and management skills.Experience managing vendors and learning platforms (e.g., LMS)

Benefits & Compensation:

For an overview of our benefits package and compensation information, please visit "Working at Compass".

Equal opportunities:

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

US applicants

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.

Sponsorship:

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

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