Manager, Clinical Services - Labor & Delivery

CHA Hollywood Presbyterian Medical Center; Los Angeles (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

CHA Hollywood Presbyterian Medical Center is seeking an experienced leader to manage day-to-day operations and implement a shared vision for the facility. The ideal candidate will have extensive operational management experience, particularly in healthcare settings, and be skilled in fostering collaboration among teams.

The role emphasizes improving service quality while ensuring compliance and managing costs. Applicants should hold a Bachelor of Science in Nursing, with preferred qualifications for a Master's degree.

Qualifications

• Minimum five years of experience managing a multi-disciplinary staff.
• Demonstrated leadership abilities.
• Thorough understanding of healthcare industry requirements.

Responsibilities

• Manage day-to-day operations of the medical center.
• Provide strategic leadership across diverse constituencies.
• Ensure quality, service and efficiency improvements.

Skills

Leadership

Operations improvement

Cost management

Healthcare industry knowledge

Collaboration

Education

Bachelor of Science in Nursing

Master’s degree in Nursing or related field

Job description

Major Responsibilities / Essential Functions

• Manage the day to day operations.
• Provide strategic leadership in bringing together diverse constituencies for the purposes of conceptualizing, articulating, and implementing a shared vision for the medical center.
• Provide leadership in creating a culture which is predicated on a growing trust amongst and between stakeholders.
• Maintain open channels of communication and foster information sharing.
• Provide leadership in the development and execution of key strategies that differentiate Hollywood Medical Center from its competitors in the area of service and clinical experience.
• Promote open, effective, and ongoing communication and the sharing of information among and between Hollywood Presbyterian Medical Center employees, physician leadership, and medical staff.
• Create a culture which is decisive, action‑oriented, flexible and poised to seize opportunities to advance quality, service, and performance.
• Ensure the integration of quality, service, and efficiency improvements into day‑to‑day operations.
• Establish clearly defined goals and objectives and ensure follow‑through in a timely manner.
• Provide leadership in mentoring and developing direct reports and staff in a manner which emphasizes the importance of teamwork, collaboration, and the sharing of information, resources, and best practices amongst stakeholders across the organization.
• Provide leadership and guidance in the development and implementation of ongoing programs to improve performance and manage costs, while improving the quality of patient care delivery.
• Ensure compliance with organization policies/procedures and regulatory agencies; effective utilization of personnel, materials, space and equipment; and effective customer service.
• Recommend and implement internal policies and procedures.
• Interpret and apply company policies/procedures.
• Manage the budget to meet the fiscal goals for capital, payroll and non‑payroll expenses.
• Perform financial and staffing analysis.
• Coordinate reconciliation of accounts and budget reporting requirements.
• Advise management on serious variances.
• Recommend and implement solutions.
• Supervise multiple ancillary functions, such as secretarial support, systems development, communications, and training.
• Provide human resources support to the entire functional area, including managing the hiring, salary determination and performance evaluation processes.
• Direct the unit’s participation in diversity employment programs.
• Compile statistics and produce reports (EEO/AA) for human resources and management.
• Facilitate/administer training and educational programs, such as professional development, systems training and train‑the‑trainer programs.
• Conduct training sessions, when required.
• Identify service and operational problems and issues.
• Provide project management support to identify, research, develop and implement solutions.
• Edit/produce any organizational unit communications, such as newsletters and directories.
• Represent the organizational unit on administrative matters.
• With HR, direct the implementation of integrated human resources strategies to ensure quality, results in the identification, recruitment, retention and development of key human resources.
• Make sound decisions on best use of resources in support of medical center priorities and strategies.
• Provide leadership and guidance in stewarding the organization through inevitable change which integrates different points of view and builds ownership.
• Support the successful operational implementation and use of technology and New Products.
• Consistently support compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non‑compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.

Job Qualifications

Minimum Education

• Bachelor of Science in Nursing
• High School Diploma or General Education Development (GED) required.

Preferred Education

• Master’s degree in Nursing or related field preferred.

Minimum Work Experience And Qualifications

Minimum five (5) years of experience managing a multi-disciplinary staff of professionals, technical and non-exempt employees.

Additional Requirements

• Demonstrated leadership and an ability to influence and motivate others.
• Demonstrated success in operations improvement efforts, cost management initiatives, and hospital and health system development and management.
• Thorough understanding of the healthcare industry, particularly related to physician relationships as well as nurse and ancillary care givers.
• Experience in managing multiple aspects of health care delivery.
• Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems.
• Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care.
• Thorough knowledge of the principles and practices of hospital administration.
• Extensive experience working with physicians and other clinicians; must have examples of successful collaborative efforts.
• Must be able to work in a union environment.

Full‑Time, Exempt