Manager, Clinical Services (2783)

US Heart & Vascular; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

US Heart & Vascular in Houston, TX is looking for a Full-Time Clinic Coordinator to oversee daily staff activities and ensure efficient work operations. The ideal candidate will have a strong administrative background, exceptional organization skills, and proficiency in electronic health records.

Responsibilities include staff training, maintaining communication with leadership, and managing patient inquiries. A High School diploma is required, with a bachelor's degree preferred.

Qualifications

• Minimum of 2 years of experience in administrative or office management role.
• Ability to manage multiple priorities and work under pressure.
• Maintain confidentiality.

Responsibilities

• Coordinates daily activities of clinic staff and delegates work.
• Ensures effective communication of priorities from leadership.
• Responsible for daily statistics tracking and reconciliation of deposits.
• Provides training for new hires and staff.
• Handles patient inquiries and issues along with complaints.
• Manages physician and ancillary schedules.

Skills

Detail oriented

Strong organization skills

Time management skills

Proficiency in EHR systems

Proficiency in Microsoft Office Suite

Education

High school diploma

BS or BA preferred

Job description

Job Details

Job Location: HCVA - Museo 8th Floor Main - Houston, TX 77004

Position Type: Full Time

Education Level: Bachelors Degree

Job Shift: Day

Job Category: Other Positions

Responsibilities

• Coordinates the daily activities of the clinic staff, including delegating work assignments.
• Assures that priorities established by the leadership are effectively communicated to the team and properly implemented.
• Responsible for monitoring, maintaining and tracking daily statistics.
• Oversees reconciliation of daily deposit logs and preparation for bank deposits.
• Provides new hire training as well as ongoing training to assigned staff.
• Assists the team in problem resolution, recommends solutions to the Practice leadership and escalates issues when appropriate.
• Leads the team by creating a positive work environment through individual and team recognition.
• Performs verbal counseling and corrective actions.
• Assists in the recruiting, hiring and interviewing process of the office staff.
• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
• Prepares and submits reports as required.
• Assumes staff duties for absences and temporary staff shortages.
• Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
• Monitors the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
• Proactively manages physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
• Performs other duties as assigned or requested.

Requirements

• High school diploma required.
• BS or BA preferred.
• Minimum of 2 years of work experience in administrative or office management role.
• Detail oriented, strong organization and time management skills, and ability to prioritize.
• Proficient in electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to manage multiple priorities, work under pressure, and maintain confidentiality.