Manager Clinical Services

CommonSpirit Health at Home; Chandler (AZ); On-site; USD 57,000 - 84,000; Full time

Job summary

Dignity Health at Home, based in Chandler, is seeking a Manager, Clinical Services to oversee clinical care coordination, documentation, and regulatory compliance. You will lead and mentor the clinical team, manage staffing and performance, and ensure timely assessment visits and physician communication.

The role requires RN license (BSN preferred), CPR/BLS, and at least two years of home health or hospice experience, with strong written and verbal communication skills and multidisciplinary

Qualifications

• Current RN license in good standing (BSN preferred).
• CPR or BLS certification current.
• Two years in home care or hospice; hospital nursing experience valued.
• Strong communication and collaborative team skills.
• Knowledge of home care regulations and EMR processes.

Responsibilities

• Direct delivery of quality client care and regulatory compliance.
• Oversee referral intake and ensure timely assessments.
• Lead staffing, recruitment, and staff performance.
• Coach staff and drive continuous improvement.
• Mentor clinicians on EMR documentation practices.

Skills

Leadership

Strategic planning

Communication

Mentoring

Education

RN license (BSN preferred)

CPR/BLS certification

Tools

Homecare Homebase

Job description

Job Summary And Responsibilities

At Dignity Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Manager, Clinical Services you will contribute to the delivery of high quality care by ensuring the coordination, continuity, and quality of clinical care follows a physician’s approved plan of treatment. The Manager, Clinical Services facilitates the completion of documentation to comply with regulatory, operational and financial requirements and acts as a clinical resource to internal and external customers.

• Independent Work: Operate with limited supervision, adhering to organizational guidelines and policies.
• Leadership Support: Promote and support departmental and organizational decisions.
• Clinical Education: Act as a Clinical Educator when needed.
• EMR Utilization: Utilize Homecare Homebase to accurately document patient interactions, assessments, and care plans, ensuring compliance with organizational policies and regulatory standards. Train and mentor clinical staff in effective EMR documentation practices to optimize workflow efficiency and enhance patient care.
• Team Collaboration: Participate in case conferences and in-service training.
• Quality Care Oversight: Direct the delivery of accurate and timely client care in compliance with regulations.
• Staff Management: Ensure appropriate staffing, participate in recruitment and retention, and manage employee performance.
• Performance Excellence: Establish goals for staff while fostering continuous improvement through coaching and feedback.
• Documentation Compliance: Ensure clinical documentation meets all standards and requirements.
• Referral Management: Oversee referral intake and ensure timely assessment visits for patients.
• Physician Communication: Contact physicians for service orders and manage documentation reviews.
• Patient Visits: May perform patient visits as requested by management.

Job Requirements

• Current RN license (BSN preferred) or Therapist in good standing.
• CPR or BLS certification (current).
• Two years of home care or hospice experience; one year in hospital nursing preferred.
• Strong clinical skills and understanding of home care regulations.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Demonstrated leadership and supervisory skills, with attention to detail and organizational abilities.

Where You'll Work

Dignity Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Pay Range

$41.14 - $61.20 /hour