Manager, Clinical Operations

The Chronicle Of Higher Education, Inc.; Fort Worth (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Texas Christian University seeks a Manager of Clinical Operations to oversee the daily clinical and operational functions of the FROG Care Clinic, ensuring high-quality service delivery, supervision, and compliance with professional, legal, and ethical standards.

The role blends clinical leadership with operational systems, staff development, and data-informed quality improvement, requiring a Master’s in Clinical Mental Health Counseling and Texas LPC licensure, with supervision experience and

Qualifications

• Master’s degree in Clinical Mental Health Counseling is required.
• At least 5 years of clinical experience with supervision of clinicians and trainees.
• Experience in school-based or community mental health settings is required.

Responsibilities

• Oversees day-to-day clinic operations to ensure high-quality service delivery and compliance with standards.
• Provides leadership and promotes teamwork among staff and clinicians.
• Ensures compliance with licensure laws, HIPAA, and ethical standards; manages documentation and audits.
• Manages scheduling, workload distribution, and workflow systems for clinical staff.
• Supervises site supervisors to ensure consistency and fidelity across training.
• Supports crisis response protocols and risk management practices.
• Collaborates with program leadership on staff development and program enhancement.
• Performs related duties as assigned.

Skills

Leadership

Clinical judgment

Communication skills

HIPAA knowledge

Policy development

Independence

Education

Master’s degree in Clinical Mental Health Counseling

Licensed Professional Counselor (LPC) in Texas

Doctoral degree (preferred)

Tools

Data systems

Job description

Job Summary:

The Manager of Clinical Operations assists to oversees the dailyclinical and operational functions of the FROG Care Clinic,ensuring high-quality service delivery, effective supervision, andcompliance with professional, legal, and ethical standards. Thisrole integrates clinical leadership with operational systems,training implementation, and applied evaluation.

Duties & Essential Job Functions:

1. Oversees day-to-day clinic operations to ensure consistenthigh-quality service delivery and compliance with professional,legal, and ethical standards
2. Provides direction and leadership by demonstrating skills inclinical management, communicating the mission and shared vision ofFROG Care Clinics initiatives, promoting teamwork among staffmembers, and conveying a clear commitment to clinical services forpatients.
3. Oversees clinic’s compliance with state licensure laws, HIPAA,and ethical standards. Ensures proper documentation, use of datasystems, and audit processes.
4. Manages various logistics for clinical staff such as planning,scheduling, and organizing work, ensuring optimal caseloaddistribution, setting priorities, delegating tasks, and overseeingworkflow systems.
5. Supervises multiple site supervisors to ensure consistency,quality, and fidelity across training experiences.
6. Supports proper use of crisis response protocols and riskmanagement practices. Uses best judgement to anticipate and resolveproblems as needed.
7. Collaborates with program leadership and individual team membersto support the mission of the FROG Care Clinics through problemsolving, program enhancement, and staff development.
8. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree in Clinical Mental Health Counseling
• 5 years’ experience in a clinical setting, including previousexperience supervising clinicians and trainees
• Experience in school-based or community mental healthsettings

Preferred Education & Experience:

• Doctoral degree

Required Licensure/Certification/Specialized Training:

• Licensed Professional Counselor (LPC) in Texas

Preferred Licensure, Certification, and/or SpecializedTraining:

• LPC-S

Knowledge, Skills & Abilities:

• Knowledge of state and federal mandates as they relate to patientcare.
• Knowledge of HIPAA and confidentiality standards
• Knowledge, sensitivity, and ability to work with people fromdiverse backgrounds.
• Strong leadership, clinical judgment, and organizationalskills
• Skill in interpersonal, oral, and written communication.
• Ability to develop and recommend sound policies and procedures asthey relate to Health Services.
• Ability to work effectively with supervisors, supervisees,colleagues, and clients.
• Ability to manage multiple administrative taskssimultaneously.
• Ability to utilize data-informed practices for qualityimprovement
• Ability to work independently and as part of a team.

TCU Core Competencies:

University Core Competencies definitions may be found on the HumanResources website and in the staff performance managementsystem.

Physical Requirements (With or WithoutAccommodations):

• Visual acuity to read information from computer screens, formsand other printed materials and information.
• Able to speak (enunciate) clearly in conversation and generalcommunication.
• Hearing ability for verbal communication/conversation/responsesvia telephone, telephone systems, and face-to-faceinteractions.
• Manual dexterity for typing, writing, standing and reaching,flexibility, body movement for bending, crouching, walking,kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changesand/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for thisjob.
• The noise level in this work environment is usuallymoderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community,and Excellence in the workplace. TCU treats applicants andemployees with fairness and respect. TCU hires and promotesindividuals based on their qualifications and their commitment tomaking a positive impact on our student-centered community. TCU isan equal opportunity employer and follows all applicable employmentlaws. TCU fairly considers all qualified individuals, ensuring weare a workplace free from unlawful discrimination andharassment.