Manager, Clinical Hospice I

Socket.dev; Bloomington (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

Socket.dev is seeking a Manager, Clinical Hospice to provide oversight of all hospice personnel and patient care services in Indiana. The role emphasizes compliance, quality, and safe delivery of care with state nursing practice alignment.

The position requires current RN licensure, strong leadership, and collaboration with the Medical Director to guide care and ensure positive patient outcomes while managing field operations and scheduling.

Qualifications

• Three years of RN hospice experience.
• Strong critical thinking and problem-solving abilities.
• Excellent communication and customer focus.
• Ability to remain calm and patient with patients and families.

Responsibilities

• Oversee quality and safe delivery of hospice services across patient length of stay.
• Coach and support hospice care staff.
• Collaborate with Medical Director to guide care and ensure compliance.
• Meet/exceed quality indicators for staff qualifications and services.
• Direct intake processes and balance referral volume with staffing.
• Ensure Start of Care compliance and monitor outcomes.
• Implement field quality improvement programs.
• Participate in on-call rotation and manage on-call calendar.
• Handle staffing needs including PTO and productivity reviews.
• Conduct field visits and manage cost efficiency.
• Coordinate with billing on authorizations and exceptions.
• Maintain relationships with referral sources.
• Oversee monthly IDG meetings and review documentation for compliance.
• Process complaints and escalate staffing issues.
• Maintain RN license and participate in in-service development.
• Serve as backup Director of Nursing when needed.
• Perform other duties as assigned.

Skills

RN hospice experience

Critical thinking

Communication skills

Customer focus

Conflict management

Detail oriented

Time management

Team player

Patience

Education

Current RN license

Tools

Driver's license

Job description

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

SUMMARY

The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.

KEY RESPONSIBILITIES

• Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay
• Provides appropriate level of coaching and support related to hospice care
• Collaborates with Medical Director to guide care and ensure compliance
• Works to meet/exceed quality indicators for staff qualifications and hospice services
• Manages intake collaboration, providing daily direction and balancing referral volume with staffing
• Ensures Start of Care compliance and focuses on assigned Outcome Monitors
• Implements field quality improvement programs
• Participates in on-call rotation and manages the on-call calendar for staff
• Handles staffing needs including PTO, call-offs, and productivity reviews
• Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)
• Works with billing department on authorization requests and exceptions
• Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)
• Oversees monthly IDG meetings and reviews clinical documentation for compliance
• Processes complaints and reports staffing issues to leadershipMaintains active RN license and participates in in-service program development
• Demonstrates core values and professional appearance as company representative
• Implements agency policies and procedures effectively
• May serve as backup Director of Nursing/Executive Director when needed
• Performs other duties as assigned

MANAGEMENT RESPONSIBILITIES

• Responsible for the day-to-day management of field staff.
• Interviewing, hiring, training and termination of department personnel.
• Provides consistent coaching and provides challenge and opportunity to direct reports.
• Supervises direct reports with consistency and clarity of expectations.
• Completes yearly evaluations in an accurate and timely manner.
• Performs coaching, counseling and discipline as needed.
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.
• Timecard management.

QUALIFICATIONS

• Three years of experience as a RN in hospice
• Strong critical thinking skills with the ability to problem solve clinical needs
• Ability to create positive impressions and communicate with a variety of people
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Compassionate and caring while working with patients
• Ability to resolve conflict using conflict management skills
• Knowledgeable on nursing best practices and able to make appropriate nursing judgments
• Detail-oriented and observant
• Ability to resolve tough decision-making situations and provide direction to staff
• Ability to prioritize and be timely
• Ability to clinically triage the needs of the department to ensure team goals are met timely
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Ability to follow directions and work as a team member
• Valid driver's license and auto insurance.

EDUCATION AND CREDENTIALS

• Current RN license in the state of employment

We'll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.