Manager, Clinical Administration - Michigan

UnitedHealth Group; Bloomfield Hills (MI); On-site; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to transforming healthcare delivery. As the Manager of Clinical Administration, you will play a pivotal role in overseeing the operational functions of a dynamic team, ensuring that all administrative processes support clinical excellence and patient satisfaction. This role offers the opportunity to lead a team, implement strategic initiatives, and foster a collaborative culture that prioritizes health equity and operational efficiency. If you're passionate about making a difference in healthcare and leading teams to success, this is the perfect opportunity for you.

Benefits

Comprehensive benefits

Career development opportunities

Diversity and inclusion culture

Qualifications

• Experience in managing healthcare operations and staff supervision.
• Strong communication skills and ability to foster teamwork.

Responsibilities

• Oversee daily operations and ensure administrative functions run smoothly.
• Manage and supervise a team of administrative staff.

Skills

Leadership

Strategic Planning

Communication

Staff Supervision

Problem Solving

Education

Bachelor's Degree in Healthcare Administration or related field

Master's Degree preferred

Tools

Healthcare Management Software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Behavioral Care (OBC), part of the Optum family of businesses, is seeking a Manager, Clinical Administration to join our team in Michigan. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.

The Manager, Clinical Administration oversees the administrative and operational functions of OBC.

The role includes strategic planning, managing daily operations and ensures that all centers run smoothly and efficiently, supporting both clinical staff and patients.

The Administrative Director will manage a team of 12 or more individuals that are responsible for greeting and supporting check in and check out patients, consent and insurance eligibility verification, handling existing patient communications, managing internal referrals and ensuring work locations are presentable and welcoming. The Manager, Clinical Administration will set team direction, resolve problems and provide guidance to members of own team.

Primary Responsibilities:

• Managing Center Operations: Oversee the day-to-day administrative functions, create schedules and provide coverage as needed. Ensure daily, weekly and monthly metrics are met and facilitate remediation plans if targets are missed, in partnership with the Executive/Market Director.
• Patient Visits: Ensures patients are completing all needed actions, reviewing each patient’s chart within 48 hours and ensures consents and insurance verification are complete.
• Strategic Planning: Set team direction and adapt departmental plans and priorities. Collaborates with leadership to provide input in needed priorities to address business and operational challenges.
• Staff Supervision: Hire, train, staff and supervise administrative staff, ensuring they adhere to office policies and procedures. Provide development, training and address performance management needs with timely feedback.
• Communication: Fosters open communication and collaborative culture with regular team meetings and consistent team check ins.
• Change Support: Champion change across the team with consistent communication, encourage feedback, celebrate success and address resistance. Become a subject matter expert within processes and systems changes to support clinical and admin teams.
• Facility Management: Ensures all locations are welcoming, safe and adhere to brand guidelines. Work with administrative and clinical teams to address maintenance needs. Maintain and order office supplies and equipment as needed.
• Compliance: Ensure all locations comply with healthcare regulations and standards.
• Patient Interaction: Manage complaints and feedback; ensure patient inquiries are addressed quickly. Helps problem solve and troubleshoot patient complaints to ensure high level patient satisfaction.
• Enterprise Collaboration: Actively participate in Optum Behavioral Care (OBC) leader and team meetings; cascade communication to ensure team is informed of key initiatives or changes.
• Clinical Coordination: Coordinate with clinical staff to ensure high-quality patient care and office operations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development