Manager, Clinic Operations - Tulsa Pediatric Cardiology Clinic

Oklahoma Children's Hospital; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO

401(k) plan

Medical insurance

Dental plans

Job summary

OU Health’s Tulsa Pediatric Cardiology Clinic is seeking a Manager of Clinic Operations to lead day-to-day administrative, operational, and financial functions across one or more outpatient offices. You will guide clinic staff, ensure efficient patient flow, and drive compliance with organizational and regulatory standards.

Responsibilities include supervising scheduling, registration, billing readiness, and medical records workflows; hiring and developing staff; analyzing performance metrics;

Qualifications

• Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field required.
• Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.

Responsibilities

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
• Supports budget accountability, expense management, and optimization of clinic resources.
• Leads change initiatives and operational improvements aligned with enterprise strategy.
• Typically responsible for one or more clinic locations or specialty practices.
• Performs other duties as assigned.

Skills

Healthcare operations

Staff leadership

Regulatory compliance

Budget management

Data analysis

Microsoft Office

Education

Bachelor's degree in Accounting, Business Administration, Health Care Administration, or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Manager, Clinic Operations - Tulsa Pediatric Cardiology Clinic

Department: Tulsa Pediatric Cardiology Clinic

Job Description: The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. Provides leadership to clinic office staff while ensuring efficient operations, high-quality patient experience, and compliance with organizational, regulatory, and financial requirements.

Essential Job Duties

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
• Supports budget accountability, expense management, and optimization of clinic resources.
• Leads change initiatives and operational improvements aligned with enterprise strategy.
• Typically responsible for one or more clinic locations or specialty practices.
• Performs other duties as assigned.

General Job Duties

• Perform other duties as assigned.

Minimum Requirements

• Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field required.
• Certification/License/Registration: None required.
• Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.

Knowledge, Skills & Abilities

• Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations, with accountability for day-to-day compliance and risk escalation.
• Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
• Strong people-management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
• Effective verbal and written communication skills to clearly convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
• Analytical and problem-solving skills to identify operational or patient-care improvement opportunities, assess root causes, and implement process improvements at the clinic level.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook) to support scheduling, reporting, data tracking, and communication.
• Ability to manage teams across one or multiple clinic locations, ensuring consistent service delivery, workflows, and performance expectations.
• Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.

OU Health is an equal opportunity employer.

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

OU Health is the state's only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma's largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state's only freestanding children's hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma's flagship hospital, which serves as the state's only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker's Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health's oncology program at OU Health Stephenson Cancer Center was named Oklahoma's top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health's mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.