Manager - Ambulatory Care Management, RN

OU Health Partners; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical and dental plans

Job summary

OU Health seeks a Manager of Ambulatory Care Management, RN, to lead the Care Management department across ambulatory clinics. The role focuses on delivering high-quality, patient-centered care coordination with strong clinical leadership and strategic oversight.

The ideal candidate has RN licensure, 3+ years in care coordination with supervisory experience, and a commitment to continuous improvement in healthcare management. A sign-on and relocation may be available for eligible candidates.

Qualifications

• Minimum of 3 years of care coordination experience.
• 3-5 years progressive supervisory or leadership experience.
• Current RN license (OK or multistate compact) or LCSW license.
• Certification in Case Management (e.g., CCM) preferred.
• BLS certification preferred.

Responsibilities

• Provide direction and leadership to the Care Management department.
• Oversee daily department operations including staffing and assignments.
• Collaborate with clinicians and external agencies to optimize patient outcomes.
• Monitor care processes and implement evidence-based interventions.
• Ensure compliance with healthcare regulations and quality metrics.

Skills

Leadership

Communication

Interdisciplinary collaboration

Quality improvement

Change management

Education

Bachelor’s degree in nursing

Master of Social Work

Tools

EHR systems

Job description

Position Title

Manager - Ambulatory Care Management, RN

Department

Care Management: Ambulatory Clinics

Job Description

New to OU Health? Ask your recruiter about our competitive total rewards package, including a possible sign-on bonus and relocation assistance if you are located outside of 100 miles! **Due to scope of business in this role, ideal candidate will be a Registered Nurse.** As the Care Management Manager, this position will oversee and lead the Care Management department ensuring the delivery of high-quality, patient-centered care coordination services. This role requires strong leadership skills, clinical expertise, and a commitment to excellence in healthcare management.

Essential Responsibilities

• Provide direction and leadership to the Care Management department, ensuring alignment with departmental goals and objectives.
• Provides primary input into the daily operations of the department, including staffing, assignments, and problem solving.
• Foster a collaborative and supportive work environment that promotes professional growth and development among staff members and other organization staff.
• Collaborate with healthcare providers, interdisciplinary teams, and external agencies to optimize patient outcomes and ensure efficient resource utilization.
• Monitor and evaluate patient care processes to identify areas for improvement and implement evidence-based interventions as needed.
• Ensure compliance with all relevant healthcare regulations, standards, and accreditation requirements related to care management.
• Conduct regular audits and reviews to assess compliance with documentation standards and quality metrics.
• Provide education and training to staff members on compliance-related issues and care management best practices.
• Lead performance improvement initiatives aimed at enhancing the quality, safety, and efficiency of care management services.
• Work with the Director to analyze data and metrics to identify trends, opportunities, and challenges in care coordination.
• Build and maintain effective relationships with staff, internal and external stakeholders, including physicians, nurses, social workers, payers, and community organizations.
• Collaborate with interdisciplinary teams to develop and implement patient-centered care plans that address the unique needs and preferences of individual patients.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor’s degree in nursing or a Masters of Social Work.

Experience Requirements

• Minimum of 3 years of care coordination experience.
• 3 - 5 years progressive supervisory or leadership experience.

License/Certification/Registration Requirements

• Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)) or Current Clinical Social Worker license (LCSW) from the Oklahoma State Board of Licensed Social Workers required.

Certification

• Certification in Case Management (e.g., CCM), preferred.
• Current BLS (American Heart Association) certification.

Knowledge/Skills/Abilities

• Demonstrated ability to lead and motivate a diverse team of healthcare professionals.
• Proficiency in utilizing electronic health records (EHR).
• Demonstrated knowledge of clinical care management and social work programs in the inpatient or ambulatory setting, and healthcare operations, healthcare finance, health technology systems, and healthcare innovation.
• Excellent communication, interpersonal, and leadership skills.
• Commitment to fostering a culture of continuous learning, quality improvement, and patient-centered care.
• Proven management abilities with proven outcome results and changing the culture of a team.
• Ability to build consensus, facilitate change, and demonstrate a track record for execution and delivery.
• Demonstrated ability to lead and motivate a diverse team of healthcare professionals.
• Proficiency in performance measurement and quality improvement methodologies.
• Proficiency in utilizing electronic health records (EHR).
• Proficiency in performance measurement and quality improvement methodologies.

Employer Branding

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.