Manager, Client Success Engineering

Remote Jobs; Detroit (MI); Remote; USD 80,000 - 100,000; Full time

Job summary

A remote-first company is looking for a Client Success Manager to lead a high-performing team of Client Success Engineers. This role involves overseeing supplier onboarding, maintaining quality standards, and fostering client relationships. The ideal candidate has over 5 years of client-facing experience, along with team management skills, in a fast-paced SaaS or e-commerce environment.

Benefits

Comprehensive medical, dental, and vision benefits

Up to 25 days of Paid Time Off

6% 401(k) match

$65/month stipend for internet

Qualifications

• 5+ years of client-facing experience in onboarding, ideally in e-commerce.
• 2+ years managing or mentoring team members.
• Ability to drive team performance in fast-paced environments.

Responsibilities

• Lead a high-performing team of Client Success Engineers.
• Oversee accurate configuration and timely supplier integrations.
• Proactive communication for onboarding issues.

Skills

Client-facing experience

Team management

Organizational skills

Effective communication

Education

Bachelor's degree in a related field

Tools

Salesforce.com

Job description

Employer Industry: E-commerce Solutions

Why consider this job opportunity:

• Comprehensive medical, dental, and vision benefits starting on Day 1
• Competitive time off package with up to 25 days of Paid Time Off after 5 years of service
• 6% 401(k) match and tuition assistance for career development
• Remote-first working conditions with a $65/month stipend for internet
• Opportunity to work with leading brands and retailers in a supportive environment
• Inclusive culture fostering collaboration and work-life balance

What to Expect (Job Responsibilities):

• Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) for supplier onboarding
• Oversee onboarding execution, ensuring accurate configuration and timely launch of supplier integrations
• Maintain quality standards by identifying blockers and ensuring resolution processes are followed
• Foster client trust through proactive communication and support, serving as an escalation point for onboarding issues
• Collaborate with cross-functional teams to improve workflows and advocate for supplier needs

What is Required (Qualifications):

• 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or e-commerce environment
• 2+ years of experience managing or mentoring team members
• Proven ability to drive team performance and manage change in a fast-paced environment
• Strong organizational skills and attention to detail to manage multiple onboarding efforts
• Effective communication skills across phone, video, and written channels

How to Stand Out (Preferred Qualifications):

• Bachelor's degree in a related field
• Experience with Salesforce.com or similar CRM and ticketing platforms
• Familiarity with product data management and technical onboarding workflows

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