Manager, Client Success Engineering

Remote Jobs; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading E-commerce solutions provider is seeking a Client Success Engineer Manager to lead and develop their team. You will oversee the onboarding of suppliers, ensuring accurate data intake and integration launches. The ideal candidate has over 5 years of client-facing experience and 2 years of team management, with strong organizational and communication skills. This position offers competitive compensation, flexible working conditions, and comprehensive benefits.

Benefits

Competitive industry compensation

Flexible working conditions

Comprehensive benefits from Day 1

Tuition assistance

Wellness programs

Qualifications

• 5+ years of client-facing experience in onboarding, implementation, or customer success.
• 2+ years of experience managing or mentoring team members.
• Proven ability to drive team performance in a fast-paced environment.

Responsibilities

• Lead and develop a high-performing team of Client Success Engineers.
• Oversee onboarding execution ensuring accurate configuration and timely integration.
• Foster client trust through proactive communication and support.

Skills

Client-facing experience

Change management

Organizational skills

Effective communication

Education

Bachelor's degree in a related field

Tools

Salesforce.com

Job description

Employer Industry: E-commerce Solutions

Why consider this job opportunity:

• Competitive industry compensation and total rewards benefits
• Opportunity for career advancement and professional development
• Work remotely with flexible working conditions and generous time off
• Comprehensive benefits, including medical, dental, and vision coverage starting on Day 1
• Supportive and inclusive work environment with a focus on work-life balance
• Access to resources such as tuition assistance and wellness programs

What to Expect (Job Responsibilities):

• Lead, coach, and develop a high-performing team of Client Success Engineers responsible for onboarding suppliers
• Oversee onboarding execution, ensuring clean data intake, accurate configuration, and timely integration launches
• Foster client trust through proactive communication and support, serving as an escalation point for onboarding issues
• Partner with cross-functional teams to improve workflows and advocate for supplier needs
• Use metrics and operational data to drive continuous improvement in onboarding processes and team performance

What is Required (Qualifications):

• 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or e-commerce environment
• 2+ years of experience managing or mentoring team members
• Proven ability to drive team performance and manage change in a fast-paced environment
• Strong organizational skills with the ability to manage multiple onboarding efforts simultaneously
• Effective communication skills across phone, video, and written channels

How to Stand Out (Preferred Qualifications):

• Bachelor's degree in a related field
• Experience with Salesforce.com or similar CRM and ticketing platforms
• Familiarity with product data management or technical onboarding workflows

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