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Manager Client Solutions BPS - Hybrid

Acosta

Charlotte (NC)

Hybrid

USD 61,000 - 80,000

Full time

3 days ago

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Job summary

A leading company is seeking a Manager Client Solutions BPS in a hybrid work setting. This role involves nurturing client relationships and ensuring their needs are met effectively. Ideal candidates will have strong communication skills and substantial experience in relationship management within business process solutions. Join a dynamic team committed to excellence in client support and collaboration.

Qualifications

5 to 10 years relationship management experience required.
3 years customer service experience required.
Experience with business process solutions in a food manufacturer preferred.

Responsibilities

Cultivate and maintain strong client relationships.
Act as the primary relationship manager for key clients.
Ensure seamless transitions for new clients.

Skills

Strong communication

Interpersonal skills

Client relationship management

Education

Bachelor of Arts Degree

Bachelor of Science Degree

Tools

MS Office Suite

Data entry software

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Description

Cultivate and sustain robust, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central hub for all client requests.

Strategic Relationship Management: Cultivate and maintain strong, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central point for all client requests.
Primary Client Liaison: Act as the primary relationship manager for key clients, understanding and addressing their specific needs and expectations to ensure satisfaction and loyalty.
Effective Communication: Communicate client information and requirements effectively within the BPS organization, collaborating with the Client Services team to meet client needs.
Comprehensive BPS Knowledge: Possess a thorough understanding of BPS systems, processes, and procedures, and know the appropriate contacts within the organization to facilitate client requests.
Smooth Client Transitions: Ensure a seamless transition for new clients as they move into the operational phase, providing support and guidance throughout the process.
Marketing and Education Support: Assist in the planning and ongoing needs for marketing, education, and awareness materials, including orientation planning and special campaigns.
Consistent Client Touchpoint: Present a single, consistent touchpoint to key clients, ensuring clear and reliable communication.
Client Support Base: Work to build a broad base of support within the client organization, fostering strong relationships and trust.
Business Development Contribution: Contribute to the development of new business by collaborating with Sales and Business Managers in relevant channels.
Relationship Maintenance: Maintain excellent working relationships with customers, clients, and co-workers, promoting a positive and collaborative work environment.
Special Assignments: Perform special assignments for the company, branch, or department as needed, demonstrating flexibility and a proactive approach.

Qualifications

Bachelor of Arts Degree
Bachelor of Science Degree
5 to 10 years relationship management experience required.
3 years customer service experience required.
3. 5 years business process solutions experience with a food manufacturer is preferred
Strong communication and interpersonal skills.
Interact with all levels of personnel including client level contacts.
Knowledge of MS Office Suite (Word, Excel, Spreadsheet, Outlook)
Advanced experience with data entry software.

About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Sales

Salary Range: $61,500.00 - $80,000.00

Company: Acosta Employee Holdco LLC

Req ID: 6173

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail

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