Manager, Client Solutions New Remote, USA

PriceSpider; United States; Remote; USD 115,000 - 130,000; Full time

Job summary

An innovative company is seeking a Manager, Client Solutions Engineer to lead a team in enhancing the client experience through strategic problem-solving and technical expertise. This remote position offers the opportunity to work closely with sales and account management teams, ensuring seamless communication and effective solution demonstrations. The ideal candidate will possess a strong background in technical sales and client management, with the ability to translate complex technical concepts into engaging presentations. Join a diverse team dedicated to making the shopping experience more human and impactful.

Qualifications

• 5+ years in customer-facing technical SaaS roles.
• Ability to teach technical concepts to non-technical users.

Responsibilities

• Manage SE team assignments and collaborate with internal stakeholders.
• Provide feedback to Product and Engineering teams based on market insights.

Skills

Customer-facing technical SaaS Strategic Sales

Technical training for non-technical users

Analytical skills

Sales acumen

Client management

Problem-solving

Leadership skills

Tools

Looker

Google Data Studio

PowerBI

Tableau

Job description

We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.

Company culture:

At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new.

At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed...talent required.

When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one.350 employees working from four countries serving brands across the globe toward one inclusive goal.

Job Brief:

The Manager, Client Solutions Engineer is a strategic problem solver within the PriceSpider GTM Sales organization. The role works alongside the Account Executive (AE) and Account Management (AM) teams, including Enterprise and Strategic Customer Account teams, to drive the SE team’s success in solution demonstrations, holistic sales cycles, and subsequent customer growth within the organization’s platform.

As the Manager, Client Solutions Engineer, you will prioritize activities and manage workflows based on GTM needs, ensuring a client-centric approach. You will oversee Solutions Engineer team assignments and priorities, collaborate with internal stakeholders to advise sales and account teams on strategies, and ensure the SE team presents technical architecture and value propositions effectively during demos, meetings, workshops, and webinars. Additionally, you will use data from market, prospect, and client interactions to showcase solutions and gather requirements, sharing findings with GTM and Product teams. You will also provide feedback to GTM leadership and evaluate competitor activities and third-party products as needed.

Essential Functions and Responsibilities

• Day-to-Day Management & Communications: Analyze and resolve issues hindering team progress. Communicate effectively with leadership, providing insights into relationships across various verticals and businesses, including retailers, clients, and strategic partners. Analyze and resolve problems hindering team progress, ensuring a streamlined workflow.
• Technical Subject Matter Expert: Be a Technical Subject Matter Expert, able to deliver an in-depth overview of technical architecture and product capabilities to a variety of audiences.
• Solution Engineer Support for Sales: Participate in sales calls and meetings with complex Enterprise and Strategic clients, demonstrating the power of solutions using data-driven insights, clear and engaging presentations, and a best-in-class consultative approach to the sales process.
• Requirement Gathering and Discovery: Perform requirement-gathering and discovery; navigate conversations regarding new and interesting use cases for solutions and data. Be comfortable in the unknown.
• Market and Client Feedback: Provide feedback to Product and Engineering teams from the market and client perspectives collected through the sales, renewal, and growth processes; inform and support activities for product council and solution delivery to the organization ahead of GTM launch.
• Market & Client Requirements: Align client use cases and requirements with solution capabilities (and vice versa). Be innovative and find new ways of improving solutions and processes that will best support our most strategic engagements and roadmap evolution.
• Product Development & Innovation: Engage in testing and providing feedback on technological advances for current solutions as well as the launch of new products. Consult with product and engineering teams to develop or innovate technical requirements and provide guidance for product councils.
• SE Team and GTM Enablement: Create and maintain SE team documentation as technology and process evolve; support GTM Enablement Team in resources and collateral to educate organization and clients on solutions and capabilities.
• Participate in training cross-functional teams in both existing and innovative technology.
• RFI/RFP Assistance: Assist with RFI/RFP inquiries and technical vendor assessments.

Minimum Qualifications:

• Experience: 5+ years in customer-facing technical SaaS Strategic Sales, Product, or related roles
• Enablement & Education: Ability to teach non-technical users technical concepts, including experience training teams or stakeholders on technical concepts and SaaS solutions
• Communication: Excellent written/verbal skills, solid presentations (in-person/online), self-organized, strategic prioritization; initiative-taking, progress-driven approach driving cross-functional results
• Sales Acumen: Proven record in new business and expansion cycles, understanding in pipeline generating and quota carrying priorities to support business objectives
• Client Management: Experience collaborating with teams managing strategic clients in pre- and post-sale motions, managing complex sales and technical documentation
• Leadership, Problem-Solving & Critical Thinking: Exhibits exceptional analytical skills and strategic thinking, coupled with the ability to tell compelling stories, and leadership skills to resolve issues swiftly across internal and external environments with professional excellence
• Technical Expertise: Professional experience in:
• Data analysis/visualization (Looker, Google Data Studio, PowerBI, Tableau); relational databases is a plus
• Experience in product development and management is a plus

Location:

We are hiring for this position in the United States. This is a remote position.

Compensation:

The salary for this role is $115,000-130,000. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.

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