Manager, Client Services

Greystar; Raleigh (NC); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Housing discount

Sabbatical

401(k) matching

Parental leave

Employee assistance

Job summary

Greystar is seeking a client services-focused leader to drive new business development and strengthen relationships with existing clients across the Southeast. The role requires coordinating cross-functional teams to deliver timely, accurate client reports, responses, and communications.

You will translate market trends into actionable strategies and help create compelling marketing collateral. The ideal candidate has strong relationship management, excellent communication, and experience

Qualifications

• Experience coordinating cross-functional teams to drive client success.
• Ability to translate market data into actionable strategies for growth.
• Strong communication and relationship-management skills.
• Comfort with hybrid or travel-heavy roles in a Southeast-focused region.

Responsibilities

• Lead and coordinate activities that promote growth and client satisfaction.
• Maintain ongoing client communications and address feedback and issues.
• Assist in new business development and market opportunity analysis.
• Develop, produce, and distribute client-facing materials and collateral.
• Monitor client satisfaction and propose cost-effective improvements.

Skills

Client management

Business development

Market analysis

Communication

AI productivity tools

Tools

AI tools (Copilot/Claude/ChatGPT)

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

Supports the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention.

Job Description

• This is a hybrid position requiring candidates to reside in the Southeast region, ideally within commuting distance of a corporate office. Regular travel throughout the Southeast may be required.
• Supports the ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
• Provides input into the establishment of annual business goals and objectives for the client services group.
• Supports the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position.
• Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits.
• Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities.
• Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Additional Responsibilities

• Leads the development, production, and distribution of client-facing communication materials, including pitch and proposal presentations, RFP responses, case studies, brochures, promotional literature, and other collateral materials, ensuring content quality, message consistency, brand compliance, and timely delivery.
• Coordinates the end-to-end development process for new business pursuit materials by defining deliverables, establishing production timelines, gathering input from operational leaders and subject matter experts, managing revisions, and ensuring final materials are completed in advance of client deadlines.
• Translates market data, portfolio performance, operating results, and platform capabilities into compelling, client-specific content and presentations tailored to the needs of prospective and existing clients, brokers, investors, and other business partners.
• Develops, maintains, and updates a library of reusable business development and client-service content, including templates, case studies, organizational information, team biographies, performance metrics, and other marketing and communication resources to ensure accuracy, consistency, and efficient deployment.
• Supports the Company's growth strategy by developing market-facing communications and thought leadership materials, including client updates, event and webinar content, announcements, industry insights, and campaign materials that promote the Company's services, capabilities, and competitive advantages.
• Partners with internal marketing, communications, design, and operational teams to ensure all client-facing materials align with Company branding, messaging standards, and strategic objectives, and coordinates external resources as necessary to support project delivery.
• Establishes and continuously improves processes, standards, and workflows for proposal and collateral development, monitors effectiveness through client feedback and business development outcomes, and recommends enhancements to improve efficiency, quality, and win rates.
• Monitors and analyzes market trends, competitive activity, and industry developments to support strategic positioning, messaging, and differentiation initiatives, and prepares reports and recommendations for senior management as appropriate.
• Demonstrated proficiency with AI productivity tools (e.g., Microsoft Copilot, Claude, ChatGPT) and willingness to role-model their use across the organization.

The salary range for this position is $90,000 - $100,000

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.