Manager, Client Services

Syneos Health/ inVentiv Health Commercial LLC; Bridgewater Township (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider in Bridgewater Township is seeking an experienced professional to act as a customer support liaison, handling project management and communication tasks. The ideal candidate has a BA/BS or equivalent experience, exceptional interpersonal skills, and a background in the pharmaceutical or healthcare sector. Salary ranges from $80,000 to $100,000 annually, with various benefits provided.

Benefits

Medical, dental, and vision coverage

401(k) with company match

Flexible PTO

Sick time eligibility

Qualifications

• Demonstrated ability to formally plan, execute, and deliver projects.
• Ability to identify key stakeholders to support operational requirements.

Responsibilities

• Act as the customer support liaison on internal and external workstream meetings.
• Facilitate all elements of internal and customer-facing meetings.
• Produce and manage key communications like timelines and project plans.
• Responsible for accurate and timely system updates and project documentation.

Skills

Customer-facing interpersonal skills

Excellent communication skills

Project planning and execution

Ability to translate customer needs

Education

BA/BS or equivalent experience

Tools

Veeva

Salesforce.com

Smartsheet

Job description

Overview

You're driven, resourceful, and above all else - remarkably smart. You will be responsible for building a trusted relationship with the customer contacts as well as becoming the right hand of Syneos Health account leadership, e.g., the National Business Director and internal operational subject matter experts. You will play a key role in the account's cultivation, growth, retention, and renewal.

Why Syneos Health?

We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Responsibilities

• Act as the customer support liaison on internal and external workstream meetings, from launch through steady state, inclusive of project close out
• Facilitate all elements of internal and customer-facing meetings including agenda creation, discussion, documentation and follow through
• Produce, manage, and present key communications including timelines, project plans, workstream updates, etc. in a user-friendly fashion
• Responsible for accurate and timely Syneos Health system updates and project documentation, including oversight of tasks owned by the Argentina-based specialist teammates

Essential Requirements

• BA/BS or equivalent experience
• Excellent customer-facing interpersonal and communication skills both verbal and written
• Demonstrated ability to formally plan, execute, and deliver projects
• Ability to translate customer needs into operational requirements and identify key stakeholders to support those needs

Desired Requirements

• Previous pharmaceutical or healthcare experience
• Working knowledge of account management discipline and related tools/techniques
• Knowledge of Veeva and Salesforce.com or other CRM and Smartsheet experience

Compensation and Benefits

The annual base salary for this position ranges from $80,000 to $100,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Equal Opportunity and Vaccination Policy

Syneos Health is dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Some local governments or customers may have vaccine requirements that apply to some employees, who must submit proof of vaccination and maintain compliance with those requirements. We reward and recognize our people by providing valuable benefits and a quality-of-life balance, including medical, dental and vision coverage, 401(k) with company match, flexible PTO and sick time. Eligibility for paid sick time may vary by location; Syneos Health complies with applicable paid sick time requirements.

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