Manager, Client Marketing at Ticketmaster

Feedinkoo; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) with company match

Stock reimbursement program

Caregiver leave

Tuition reimbursement

Volunteer time off

Job summary

Ticketmaster – Global Sales Operations is seeking a CLIENT MARKETING MANAGER to oversee retention and growth of performance media for a portfolio of clients. This role emphasizes cross‑channel campaigns, analytics, and deep client engagement to drive upsell opportunities.

Remote-friendly across several states, the position requires 5+ years in digital marketing, knowledge of SEM, programmatic display, or paid social, and strong analytical skills. Travel up to 30% may be required.

Qualifications

• Bachelor’s degree in Marketing or related field.
• Minimum 5 years’ experience in a digital marketing role.
• Knowledge of sports business is a plus.
• Strong quantitative and analytical skills.
• Proven understanding of digital marketing platforms with SEM/programmatic/paid social experience.

Responsibilities

• Ensure retention and growth of performance media spend and tools within your client portfolio.
• Execute complex digital marketing campaigns and analytics projects.
• Serve as the internal expert on clients, offering solutions Ticketmaster can provide.
• Support growth targets with cross‑channel marketing solutions.
• Translate campaign data into insights and upsell opportunities.
• Lead client calls, develop content, and guide usage of Ticketmaster products.

Skills

Digital marketing platforms

Analytics

Education

Bachelor’s Degree in Marketing or related field

Tools

SEM

Programmatic display

Paid social

Job description

Job Title: CLIENT MARKETING MANAGER
Location: Texas (Remote), New Hampshire (Remote), Kentucky (Remote), Pennsylvania (Remote), Indiana (Remote), Florida (Remote)
Division: Ticketmaster – Global Sales Operations
Line Manager: Director, Client Marketing
Contract Terms: Permanent, Full-Time, 40 hours per week

Responsibilities

• Ensure retention and growth of performance media spend and tools within your client portfolio, including other Ticketmaster Marketing Tools and Solutions.
• Execute complex digital marketing campaigns, analytics projects, and other initiatives flawlessly.
• Serve as the internal “expert” on your clients: understand their business challenges and opportunities, navigate their organizations, and recommend solutions Ticketmaster can offer.
• Support growth targets by recommending cross‑channel marketing solutions that deliver against client objectives.
• Understand and leverage knowledge of ticketing data and ticketing software infrastructure.
• Translate campaign performance data into insights and actions, identify trends, optimize campaigns, and provide recommendations for upsell opportunities.
• Provide excellent communication to clients and internal stakeholders, ensuring nothing falls through the cracks.
• Establish and maintain strong relationships with internal teams and peers.
• Lead calls and meetings with clients; develop storylines and content to be shared.
• Guide clients in effective usage of Ticketmaster products and services, including reporting and segmentation applications.
• Assist with copywriting, image re‑sizes, and similar tasks related to marketing campaigns across various channels.
• Support the Marketing Director with ongoing training and team coaching efforts.
• Stay current on live entertainment and marketing industry knowledge.
• Travel up to 30% of the time.

Qualifications

Technical Skills

• Bachelor’s Degree in Marketing or a related field.
• Knowledge of Sports and/or Sports Business (plus).
• Minimum of 5 years’ experience in a similar digital marketing role.
• Digital media agency experience is an added bonus.
• Understanding and interest in the business side of sports.
• Strong quantitative and analytical skills.
• Proven understanding of digital marketing platforms and strategies, with expertise in at least one of: SEM, programmatic display, or paid social.
• Ability to interact with clients and colleagues across all levels professionally and service‑oriented.
• Very strong competence in Microsoft Office products, particularly Excel and PowerPoint.

Behavioral Skills

• Creative problem‑solver.
• Exceptional organizational skills.
• Strong written and verbal communication skills, with ability to adapt style to different audiences.
• Ability to work effectively under pressure and meet tight deadlines.

Benefits & Perks

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• WEALTH: 401(k) program with company match, stock reimbursement program.
• FAMILY: New parent programs including caregiver leave, fertility, adoption, foster, or surrogacy support.
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• OTHERS: Volunteer time off, crowdfunding match.

Equal Employment Opportunity

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding), gender identity and expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in accordance with applicable laws and are committed to making reasonable accommodations for applicants with disabilities, including pregnancy accommodations as required by law. Applicants are invited to identify reasonable accommodations needed to perform the essential functions of the position and should contact a Human Resources Representative for an interactive process.