Manager, Client Management

Influential Network, Inc.; New York (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

Influential is seeking an experienced Manager, Client Management in the United States. You will serve as the primary contact for campaign execution, ensuring client needs and goals are represented to optimize performance and satisfaction across multiple industries.

You will collaborate with sales and operations, guide best practices, manage timelines, analyze ad performance, and mentor junior team members while maintaining strong client relationships and coordinating billing processes.

Qualifications

• 5–7+ years of experience in a digital or advertising environment.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication with clients.
• Ability to work in a startup environment and build processes.
• Knowledge of major social platforms: Instagram, Facebook, Pinterest, TikTok, YouTube.
• Bachelor’s degree or equivalent experience.
• Passion for social media.
• Ability to manage multiple clients and priorities with discretion.

Responsibilities

• Drive overall success of campaigns across a range of budgets and complexity by collaborating with operations and sales.
• Partner with sales to understand objectives, strategies, and goals; provide guidance on best practices.
• Navigate execution challenges with thoughtful solutions for roadblocks.
• Build new materials for the account management department and improve processes.
• Prepare reports and analyze ad performance relative to objectives; provide optimization recommendations.
• Stay on top of workflow and completion of tasks in the project management platform.
• Organize timelines, creative concepts and paid media strategies for campaigns.
• Maintain in-depth knowledge of ad products, specs, guidelines, and timelines.
• Educate sales and clients on Influential’s core offerings and industry trends.
• Develop and foster strong client relationships and mentor junior teammates.
• Manage monthly billing reconciliation with finance.

Skills

Decision-making

Organizational skills

Planning

Problem-solving

Communication

Startup mindset

Social platforms

Time management

Mentoring

Education

Bachelor’s degree or equivalent experience

Job description

Company description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

Overview

Influential, is looking for an experienced Manager, Client Management. As the primary point of contact for campaign execution, the Manager, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Responsibilities

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Qualifications

• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Ability to see the campaign execution process on a micro and macro level
• 5 - 7+ years of experience working in a digital or advertising environment required
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)
• Up to date on the latest trends and innovations in the social realm
• Bachelor’s degree or equivalent experience
• Passion for social media

Bonus points if:

• Experience at an agency, marketing-tech or media start-up
• Background in influencer marketing

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation

Compensation Range: USD $90,000.00 - USD $105,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/2/2026.