Manager, Client Management

Publicis Media; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

401K

Parental and family care leave

Tuition reimbursement

Flexible time off

Job summary

Influential, a leading influencer marketing agency, is seeking a Manager, Client Management to be the primary liaison for campaign execution. You will translate client goals into actionable plans, collaborate with operations and sales, and ensure optimal performance and satisfaction throughout campaigns.

The role requires 5-7+ years in digital/advertising, strong communication, and the ability to mentor junior team members while managing multiple clients.

Qualifications

• 5 - 7+ years of experience working in a digital or advertising environment.
• Bachelor’s degree or equivalent experience.
• Strong organizational, planning, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple clients and priorities with discretion.
• Knowledge of major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube).
• Comfortable working in a startup environment.

Responsibilities

• Drive the overall success of campaigns across varying budgets and complexities by collaborating with operations and sales.
• Partner with sales to understand client objectives and provide guidance on best practices.
• Navigate challenges in the execution process with thoughtful solutions.
• Build new materials for the account management department and improve processes.
• Prepare reports and analyze ad performance relative to campaign objectives; provide optimization recommendations.
• Stay on top of workflow and task completion in the project management platform.
• Organize timelines, creative concepts and paid media strategies for campaigns from one day to one year.
• Maintain knowledge of ad products, specs, guidelines, and delivery timelines.
• Educate sales and clients on Influential’s offerings and industry trends.
• Develop and foster strong relationships with clients.
• Managing monthly billing reconciliation with finance.
• Mentor junior team members and share learnings across the Account Management discipline.

Skills

Decision making

Organizational skills

Planning skills

Problem solving

Communication skills

Startup experience

Social platforms knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Company Description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Overview

Influential, is looking for an experienced Manager, Client Management. As the primary point of contact for campaign execution, the Manager, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Responsibilities

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams


• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs


• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project


• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns


• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations


• Staying on top of the workflow and completion of tasks in our project management platform


• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight


• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines


• Educating sales and clients on Influential’s core offerings, current industry trends and technologies


• Developing and fostering strong relationships with clients


• Managing the monthly billing reconciliation process with finance


• Mentoring junior team members and sharing learnings across the Account Management discipline

Qualifications

• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues


• Ability to see the campaign execution process on a micro and macro level


• 5 - 7+ years of experience working in a digital or advertising environment required


• Strong organizational skills with the ability to handle multiple clients and priorities with discretion


• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients


• Comfortable working in a startup environment, creating organization and processes where none may already exist


• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)


• Up to date on the latest trends and innovations in the social realm


• Bachelor’s degree or equivalent experience


• Passion for social media

Bonus Points If

• Experience at an agency, marketing-tech or media start-up


• Background in influencer marketing

Additional Information

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.

Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Benefits

• temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met


• For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off


• medical coverage


• dental


• vision


• disability


• 401K


• parental and family care leave


• family forming assistance


• tuition reimbursement


• flexible time off

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $90,000.00 - USD $105,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/19/2026.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].