Manager, Client Experiences, Bespoke

UNAVAILABLE; Charlotte (NC); On-site; USD 75,050 - 97,565; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Job summary

Bespoke is seeking a highly motivated Manager, Client Experiences to lead strategic oversight of key client relationships across sports, entertainment and experiential marketing. This in-person role based in Charlotte, NC requires strong PM, strategy, and collaboration skills to guide day-to-day client interactions and project delivery.

The ideal candidate has 5–7 years of experience in hospitality, client management or activation, preferably in a team/league or agency setting.

Qualifications

• 5+ years of experience in hospitality, client management, or activation, preferably in a team/league or agency setting.
• Thorough understanding of the sports, media and entertainment landscape.
• Excellent business writing, presentation, communication and interpersonal skills.
• Desire to work in a fast-paced, evolving environment.
• Strong interpersonal skills and ability to build key business relationships.

Responsibilities

• Work closely with the client team to implement and execute the program(s) aligned with the client’s goals and objectives.
• Serve as primary point of contact for clients and partners, setting the tone for regular check-ins and meetings.
• Demonstrate strategic and creative thinking, problem solving, and initiative as a trusted advisor and leader.
• Maintain good working relationships with stakeholders and collaborate with partners to solve business challenges and manage projects to flawless execution.
• Provide reports and updates to internal and external teams as needed.
• Travel to various event locations for planning meetings and execution of client programs.

Skills

Client relationship management

Project management

Strategic thinking

Excellent communication

Hospitality/entertainment industry

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Microsoft Office

Job description

Company Description

Bespoke is a sports and entertainment consulting and experiential marketing agency that assists brands in selecting the right partnerships and maximizing their sponsorship investment. We are a collective of experienced sports and entertainment marketers who broke out of the big agency world to deliver a more personalized service offering to brands. Combining years of industry experience and invaluable professional relationships, Bespoke provides thoughtful senior‑level counsel and custom marketing solutions that are specifically tailored for individual brands.

Job Description

Bespoke is looking for a highly motivated individual who can support client teams and projects across the sports, entertainment and experiential space on behalf of brands.

The Manager, Client Experiences will provide strategic leadership & oversight of key clients, collaborating with internal teams to ensure quality of relationship and work outputs. This position will be fast‑paced and requires strong project management, strategy, creative, hospitality and collaboration skills in leading day‑to‑day working relationships with client and partners.

The ideal candidate has 5-7 years of experience across hospitality, client management, or activation, preferably in a team / league or agency setting.

Responsibilities

Responsibilities:

• Work closely with the client team to implement and execute the program(s) as it aligns with the client’s goals and objectives
• Serve as primary point of contact for clients and partners, setting the tone for regular and informal check‑ins, status meetings, troubleshooting and advancing the business
• Be a strong cultural fit and buy into our mission and values internally and externally
• Demonstrate strategic and creative thinking, problem solving, and individual initiative as a trusted advisor, leader and teammate
• Maintain a good working relationship with key stakeholders and work alongside client partners to creatively solve business challenges, successfully manage projects through problem solving and flawless execution
• Use forward thinking initiative to proactively bring ideas to clients that can continue to deliver upon their goals & objectives
• Provide excellent client service through quick response times and effectively delivering and meeting client expectations, ensuring highest level of satisfaction
• Insatiable learning drive to understand the competitive landscape and industry trends to help drive forward thinking results for clients
• Genuine eagerness to work with, mentor, encourage and learn from a diverse and talented team
• Play an active role driving integration, collaboration, communications and best practice sharing across the organization
• Provide reports and updates to internal and external teams as needed
• Cooperatively take on other duties, roles or responsibilities as assigned

Qualifications

Requirements:

• College degree with 5+ years of relevant experience with a minimum of 2 years of direct experience in client & project management within a consulting organization, agency, brand, or team/league.
• Thorough understanding of the sports, media and entertainment landscape
• Excellent business writing, presentation, communication and interpersonal skills
• Desire to work in a fast‑paced, evolving, growing, dynamic and challenging environment
• Strong interpersonal skills and the ability to build and foster key business relationships
• Creative & adaptive individual that can interface with senior‑level executives
• Excellent attention to detail with a solution‑oriented mindset, willing to problem solve on short timelines
• Experience in development and management of budgets
• Ability to remain calm under pressure, multi‑task and prioritize workload while coordinating with others to proactively meet deadlines
• Must be comfortable working independently under deadlines and as an integral part of a team
• High‑level proficiency with Microsoft Office applications; advanced skills in PowerPoint, Word and Excel for deck development and budget management
• Ability to work traditional and non‑traditional office hours as needed
• Must be willing to travel to various event locations for both planning meetings as well as execution of client programs

Additional Information

• This position is a Full-Time role. Salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. The salary will be just one component of the total compensation package for employees which will include a range of medical, dental, vision, paid time off, bonus potential, and/or other benefits. Compensation decisions depend on the circumstances of each role.
• This position will be in person, 5 days a week, based in Charlotte, North Carolina, at our Headquarters Office.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $75,050.00 - USD $97,565.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/19/2026.