Manager- Client Comp Processing

LPL Financial LLC; Fort Mill (SC, FL); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking a Manager of Client Compensation in Fort Mill, SC to lead a 10–12 person team delivering timely information to advisors and staff. You will drive programs and partner with Business Consulting, Product Managers, Compliance, and Finance to align efforts and improve processes.

The role requires 5+ years leading others and a Series 99 license (within 90 days if needed). You will mentor staff and influence cross-functional teams to enhance the advisor experience.

Qualifications

• 5+ years of experience leading and developing others.
• Proficiency with Series 99 license or willingness to obtain within 90 days.
• Strong leadership, coaching, and people development skills.
• Ability to partner with multiple internal teams to drive advisor experience improvements.

Responsibilities

• Lead a team of 10–12 to support advisors and staff via phone, email, and file processing.
• Drive strategic and tactical department programs and motivate the team to deliver timely, accurate information.
• Consult with business partners to address issues and ensure alignment across Client Compensation Operations.
• Map out plans for department operations and oversee training and knowledge sharing.

Skills

Team leadership

Coaching

Strategic planning

Cross-functional collaboration

Series 99 license

Project management

Education

Bachelor's degree or equivalent

Tools

Excel

Oracle

Salesforce

Client Works

BETA

Varicent

Tableau

Job description

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible

Job Overview:

The Manager - Client Compensation leads a team of 10 to 12 people who support advisors and their staff through phone calls, emails, and processing of files from sponsors or carriers. The manager drives strategic, tactical department programs, and is responsible for developing and motivating the team to provide advisors with timely, correct, and relevant information so that they in turn can help their clients achieve their own financial dreams. Additionally, the manager proactively consults with business partners (including Business Consulting, Product Managers, Compliance, Accounting, Finance, Audit and Risk, and others) and their staff on a regular basis to address issues, ensure alignment, and capture the overall Client Compensation Operations experience.

Responsibilities:

Team Leadership and Development

• Constructing and maintaining goals pertinent to the development of each individual’s career path.
• Prioritizing one-on-one meetings and providing thorough, real-time coaching sessions with staff.
• Supporting the Client Experience Manager to share operational NIGO key learnings.
• Lead meetings to map out plans for overall accuracy of all department operations.
• Mentoring and coaching team members to align them with leadership's vision while developing their skills and careers.
• Overseeing comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments.

Process Improvements

• Assisting in modifying or creating advisor-facing performance metrics.
• Sharing trends and pain points while with leadership and business partners in order to find solutions and pursue process improvements within the scope of the team and across departments.
• Providing strategic insight and direction for evolving the commission payout of advisors.
• Owning and supervising firm-wide, multi-department projects to build or enhance experience workflows related to the team and department.
• Inspiring and leading initiatives that enhance the Advisor experience and positively impact the broader LPL organization.

Department Support

• Actively participating, supporting, and driving departmental and firm-wide projects.
• Working closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors.
• Assisting with operations recovery efforts through coordination of resources in order to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience.
• Liaising with internal partners to ensure promotion of Client Compensation projects and initiatives.
• Proactively reviewing audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

5+ years of experience leading and developing others Series 99 license required, to be obtained within 90 days if not already completed

Core Competencies:

• Leadership and motivational skills
• Understanding of the advisor role
• Ability to work with people in different areas and at all levels
• Organizational and critical thinking skills

Preferences:

• Managerial or supervisory experience directly leading employees
• Workforce management experience (Planning, scheduling, and overseeing employees work)
• Experience coaching employees for development, training, and providing live feedback
• Ability to navigate roadblocks and perform in a high pressure, metric driven environment
• Expereince with tools/systems such as Excel, Oracle, Salesforce, Client Works, BETA, Varicent and MS Office Suite Tableau experience for reporting and creating dashboards
• Two or four year advanced degree (Bachelors or Associates) or substantial relevant professional experience

Pay Range

Pay Range: $77,971.00 - $129,883.00 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• more

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources they need to run thriving businesses.

We have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best.

Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.

During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.

Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26 LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. * As reported by Financial Planning magazine, June 1996-2019, based on total revenue.