Manager, Claims

AmTrust Financial Services, Inc.; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance, including eligibleSp:

Health Care Flexible Spending

Dependent Care

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, a fast growing commercial insurance company, is seeking a Subrogation Claims Manager to supervise a team of Claims Adjusters. You will oversee reserving, documentation, litigation management, negotiation and settlement, and ensure compliance with policies and Labor Code rules.

The role requires leadership experience, strong analysis of claims processes, and ongoing coaching to improve performance and outcomes for clients and the company.

Qualifications

• Requires a high school education with preferred college degree or a minimum 7 years of equivalent claims experience and skills, preferably in subrogation or liability.
• Preferred Licenses: AINS, CSRP, CPCU, or other general insurance or liability insurance certification.
• Education: BA/BS or Equivalent

Responsibilities

• Supervise a team of Property Subrogation Claims Adjusters.
• Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
• Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
• Maintain current status of supervisor reviews and claim oversight.
• Manage complaints.
• Identify and report trending that may negatively impact the clients and/or the company.
• Collaborate with management team as necessary to facilitate team building and partnerships.
• Provides file authority as appropriate to unit staff.
• Completes regular quality audits of staff's work, records results and counsels staff to bring work to or above standards.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
• Manages personnel administration including employee evaluations and disciplinary action.
• Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
• Manages the development and training of subordinates, and continuing education, including monitoring and relaying information to the staff regarding changes in coverage and laws.
• Key Responsibilities: Sculpt a team that drives excellence; evaluates existing employees' abilities and capabilities ensuring talent is aligned with business strategies; holds people accountable while strengthening and retaining talent to ensure employees can thrive.

Skills

Team supervision

Claims subrogation

Leadership

Litigation management

Process improvement

Coaching & counseling

Performance evaluations

Regulatory compliance

Data analysis

Education

BA/BS or Equivalent

7+ years claims leadership

Tools

AINS

CSRP

CPCU

Job description

Overview

AmTrust Financial Services, a fast growing commercial insurance company, has an need for a subrogation Claims Manager. The successful candidate will supervise a team of Claims Adjusters. Their supervision will include coaching and counseling, monitoring work performance to assure compliance with company standards as well as Labor Code rules and regulations, helping to refine the skills of the people in the unit, conducting performance evaluations, and instituting corrective action when appropriate.

Responsibilities

• Supervise a team of Property Subrogation Claims Adjusters.


• Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.


• Ensures claim processing is consistent with applicable policies, procedures and department guidelines.


• Maintain current status of supervisor reviews and claim oversight.


• Manage complaints.


• Identify and report trending that may negatively impact the clients and/or the company.


• Collaborate with management team as necessary to facilitate team building and partnerships.


• Provides file authority as appropriate to unit staff.


• Completes regular quality audits of staff's work, records results and counsels staff to bring work to or above standards.


• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.


• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.


• May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.


• Manages personnel administration including employee evaluations and disciplinary action.


• Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.


• Manages the development and training of subordinates, and continuing education, including monitoring and relaying information to the staff regarding changes in coverage and laws.


• Key Responsibilities:

People: Sculpt a team that drives excellence; evaluates existing employees' abilities and capabilities ensuring talent is aligned with business strategies; holds people accountable while strengthening and retaining talent to ensure employees can thrive. Oversight of talent management, performance reviews, process adherence, training, staff development, and performance improvement. Recognize talent encouraging professional growth. Drives development and professional growth through transparent expectation setting and follow-through.

Process: Exercise exceptional process adherence to create consistent thorough claims investigations yielding the best claims and customer outcomes. Ensure regulatory compliance while maintaining excellent file quality. Provide guidance in the resolution of claims to ensure consistency and compliance. Provides appropriate authority based on authority guidelines set by Claims Director. Able to identify process improvement to increase recoveries.

Performance: Leverage the use of technology and data to support the strategic vision. Ensure the team and adjusters are performing to expectation by regularly evaluating work. Ability to be a problem solver when issues arise and identify alternative solutions to continue to drive performance and results. Takes ownership of outcomes and results delivered by team.

Qualifications

Education/Experience

• Requires a high school education with preferred college degree or a minimum 7 years of equivalent claims experience and skills, preferably in subrogation or liability.


• Preferred Licenses and Certifications: AINS, CSRP, CPCU, or other general insurance or liability insurance certification.

Basic Qualifications

• Education: BA/BS or Equivalent


• Claims Adjuster License


• 5 years of previous experience in leadership or supervisory experience


• Significant knowledge liability investigations, statutes, and case law


• Significant drive to advance techniques to maximize fraudulent claim mitigation where appropriate


• Skilled in coverage and liability analysis and litigation strategy


• Superior interpersonal skills as demonstrated by the ability to resolve conflict, as well as the ability to persuade, and influence


• Personal accountability and ownership for results and a commitment to continuous improvement in processes that will enhance service, boost overall performance

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include:

• Medical & Dental Plans


• Life Insurance, including eligible spouses & children


• Health Care Flexible Spending


• Dependent Care


• 401k Savings Plans


• Paid Time Off

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.