Manager, Chief of Staff - Enterprise AI/ML Product

Capital One; Chicago (IL); On-site; USD 144,000 - 165,000; Full time

Job summary

A leading financial services company is seeking a Manager, Chief of Staff for its Enterprise AI/ML Product organization. This role involves shaping operational routines, managing strategic initiatives, and ensuring effective communication across various departments. The ideal candidate will have strong project management skills, a background in strategy, and a passion for technology. Join the journey toward transforming banking with AI and ML innovations.

Benefits

Comprehensive health benefits

Performance-based incentive compensation

Inclusive workplace

Qualifications

• 4+ years of experience in project, process, or risk management.
• Experience partnering with senior stakeholders across functions.
• 1+ year of experience or coursework in AI and ML technologies.

Responsibilities

• Manage operating routines for monthly business reviews and leadership meetings.
• Prepare and facilitate cross-functional materials for senior leadership.
• Support the management of the new mentorship program and onboarding for new hires.

Skills

Project Management

Strategic Communication

Relationship Building

Problem Solving

Organizational Skills

Education

Bachelor’s Degree

MBA or Masters (Preferred)

Job description

Manager, Chief of Staff - Enterprise AI/ML Product

Join to apply for the Manager, Chief of Staff - Enterprise AI/ML Product role at Capital One

Manager, Chief of Staff - Enterprise AI/ML Product

Join to apply for the Manager, Chief of Staff - Enterprise AI/ML Product role at Capital One

Capital One is on a journey to innovate at the frontier of AI and machine learning, to change banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI and ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied data science and engineering teams and evolving our industry-leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Our organization:

The Enterprise AI/ML Product (Artificial Intelligence / Machine Learning Product) organization powers real-time, intelligent banking at Capital One through cutting-edge AI/ML capabilities and safe scaling of business-led innovations. Enterprise AI/ML is launching Capital One AI use cases and capabilities, advancing state-of-the-art AI technologies, building a well-managed enterprise platform, and delivering an easy-to-use platform experience.

Our team:

The Chief of Staff team supporting the Enterprise AI/ML Product organization sits at the intersection of associate experience, strategy, and department operations. No two days are the same with responsibilities ranging from associate engagement, new hire onboarding, financial management, and strategic planning/execution.

Your role:

As a Manager, Chief of Staff, you will report directly to the Director, Chief of Staff for the Enterprise AI/ML Product organization and directly support our growing organization. The person in this role will establish and run operating routines for senior leadership, execute on special projects, and serve as a liaison between the organization and partner groups such as Tech, Finance, Recruiting, and more.

The ideal candidate should have experience with senior level strategic communications; project, process, and budget management; and managing highly diverse cross-functional stakeholders. We are looking for someone with demonstrated executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, comfort with data, an ability to solve complex problems, and the ability to manage multiple initiatives at once. You will be a thought leader and collaborate with smart and passionate leaders influencing results that are high-visibility and high-impact.

You will work to drive efficiencies, collaboration, innovation, and outsized value across the organization. We are looking for a passionate team member who loves diving into ambiguous and challenging problems. You will need to be highly organized and emotionally intelligent to work with our leadership team to drive strategic planning efforts, keep a pulse on team health, morale and engagement, and ensure key business priorities are successfully executed. The ideal candidate can connect the dots between good process and great results, effectively influence others to achieve organizational goals, and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems.

Responsibilities:

• Manage operating routines for the organization including monthly business reviews, leadership team meetings, town halls, and more
• Prepare and facilitate reviews of cross-functional materials to be used in senior leadership forums
• Support associate experience efforts, including the management of our new mentorship program, differential investment programs, and new hire onboarding
• Curate and build tools and technology to support how our product managers work
• Support annual Talent and Performance management program management
• Flex into special projects, providing additional support and thought leadership for top of house priorities and strategy
  
  

Successful Candidates will:

• Have demonstrated experience with developing a strategic execution plan and influencing others to participate in planning activities
• Be highly effective operating autonomously with exceptional judgement on when/how/who to ask for support
• Be capable of operating in rapidly changing environments, with the ability to build relationships across functional lines
  
  

Basic Qualifications:

• Bachelor’s Degree or Military Experience
• At least 4 years of experience in project management, process management or risk management
  
  

Preferred Qualifications:

• MBA or Masters
• 2+ years of analysis experience or strategy experience
• 3+ years of experience partnering with senior stakeholders across different business functions
• 1+ years of experience in the financial services and tech industries
• 1+ years of experience working closely with executives
• 1+ year of experience or equivalent coursework in AI and ML technologies
  
  

Capital One will sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Manager, Chief of Staff

Chicago, IL: $144,000 - $164,400 for Manager, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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