Manager, Change Management

Balance Innovations; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Balance Innovations is seeking a Change Management Manager in Coppell, Texas to lead and execute change management strategies within the Transformation Office. This role is pivotal in preparing and supporting employees through organizational changes, ensuring effective adoption of transformation initiatives.

The ideal candidate will have a Bachelor’s degree and 3-7 years of experience in change management, possess strong project management skills, and be adept in communication. The position promises a dynamic environment with opportunities to foster significant change.

Qualifications

• 3-7+ years of experience in change management or a related role.
• Experience leading large-scale change initiatives.
• Strong project management capabilities.

Responsibilities

• Lead the development and execution of change management strategies.
• Design and deliver targeted communication plans for employees.
• Facilitate change management activities and monitor effectiveness.

Skills

Change management methodologies

Stakeholder engagement

Project management

Communication skills

Emotional intelligence

Education

Bachelor’s degree in a relevant field

Job description

Brinks Texas License #C00550

The Change Management Manager is responsible for leading and executing change management efforts as part of the Transformation Office. This role drives the development and implementation of structured change and communication strategies to prepare, inform, and support employees through organizational change. In this role, the Change Management Manager partners closely with program and business leaders to ensure successful adoption of transformation initiatives by delivering targeted communications, stakeholder engagement, and employee readiness plans. The position plays a critical role in minimizing disruption, promoting alignment, and enabling sustainable change outcomes across the organization.

Key Responsibilities

• Lead the development and execution of change management strategies to support enterprise transformation initiatives.
• Design and deliver targeted communication plans to ensure employees are informed, prepared, and engaged.
• Partner with business leaders and program teams to drive stakeholder alignment, adoption, and readiness.
• Apply established change management methodologies, tools, and best practices to ensure consistent execution.
• Facilitate change management activities, including framing, stakeholder analysis, pulse checks, impact assessments, and readiness assessments.
• Serve as a trusted advisor to leadership on change impacts, risk mitigation, and engagement strategies.
• Create compelling communications, content, and storytelling to support transformation objectives.
• Manage multiple change initiatives, ensuring alignment to timelines, priorities, and deliverables.
• Collaborate with cross‑functional teams and external partners to integrate change management into program delivery.
• Monitor and evaluate the effectiveness of change management and communications efforts, making adjustments as needed to ensure successful outcomes.
• Coach and enable leaders to effectively lead through change and reinforce desired behaviors.

Preferred Qualifications

• Bachelor’s degree in Psychology, Organizational Change, Communications, Business Administration, Human Resources, or a related field; graduate‑level coursework or advanced degree preferred.
• 3-7+ years of experience in change management or related roles, with demonstrated experience leading large‑scale change initiatives.
• Proven experience supporting business transformations, including operating model changes or transitions to global business services.
• Strong understanding of change management methodologies, tools, and practices; Prosci or related change management certification preferred.
• Experience developing stakeholder strategies, including stakeholder mapping, analysis, and targeted communication plans.
• Demonstrated ability to partner with cross‑functional teams and build strong relationships across a matrixed organization.
• Experience coaching and enabling leaders and managers to effectively lead through change.
• Strong project management capabilities, with the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills, including experience developing clear, compelling messaging; familiarity with AP writing style and internal communications platforms (e.g., Smart Brevity, Axios HQ) preferred.
• High level of emotional intelligence, adaptability, and resilience, with a proactive, hands‑on approach to execution.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug‑free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.