Manager, Change Management

North Highland; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

North Highland in Charlotte, NC is seeking a Manager, Management Consulting focused on Change Management to help turn strategy into value and deliver lasting impact for clients. You will lead engagements, manage client relationships, and guide teams through complex transformations.

Responsibilities include shaping change programs, partnering across business, technology, and product teams, and weaving AI and analytics into delivery. Prior leadership in consulting is essential.

Qualifications

• Experience in management consulting or professional services with accountability for full project delivery.
• Experience managing the commercial responsibilities of a consulting engagement: margin, invoicing, resourcing, and scoping.
• Ability to manage senior stakeholders and navigate complex client engagements and sensitive environments.
• Experience leading and developing a consulting team, including performance management and career development.
• Ability to contribute to business development activity, including leading pursuits and proposals.

Responsibilities

• Lead a client engagement, owning delivery from initiation to outcome.
• Understand the client environment and translate vision into an executable plan for the team.
• Navigate complex client environments with competing priorities.
• Build and manage relationships with key client stakeholders.
• Manage the commercial mechanics of the engagement including resourcing and scoping.
• Identify and shape business development opportunities within existing accounts.
• Articulate firm value and connect client needs to solutions.
• Build team capability through coaching and addressing blockers to performance.
• Maintain accurate operational data for decision-making.
• Use AI tools to support and accelerate work.
• Apply critical thinking to all prompts and outputs.

Skills

Leadership

Change management

Stakeholder management

Client relationship management

Team coaching

AI tools usage

Education

Prosci certification

Tools

AI tools

Job description

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Manager, Management Consulting in Charlotte in Change Management to help us take vision to value and create lasting impact.

About the role Managers are accountable for project delivery from start to finish. This includes structuring work, managing client relationships, handling the commercial mechanics of an engagement, and leading teams. Managers navigate uncertainty and complexity to bring clarity and direction to engagements and represent the firm's interests throughout.

What you’ll do

• Lead a client engagement, owning delivery from initiation to outcome.
• Understand the client's environment, ecosystem, and industry context, translating a desired outcome or vision into an executable plan that a team can follow and deliver against.
• Navigate complex client environments, including those with competing priorities or unclear requirements.
• Build and manage relationships with key client stakeholders, while engaging effectively with stakeholders across all levels of the client as required.
• Manage the commercial mechanics of the engagement including resourcing, change control, and scoping.
• Identify and shape business development opportunities within existing accounts, contribute to proposal development and begin to progress opportunities.
• Articulate the firm's value clearly and connect client needs to potential solutions.
• Build familiarity with North Highland’s go-to-market strategy and products, and how these can be adapted to new clients.
• Build team capability through coaching, clear direction, and addressing blockers to performance.
• Maintain accurate and timely operational data such as timesheets and project updates as the foundation for good decision-making across the firm. Reinforce its importance across the team.
• Use AI tools to support and accelerate work.
• Apply critical thinking to all prompts and AI generated outputs.
• Understand the risks of taking AI output at face value and take full ownership of everything produced, regardless of how it was generated.

What we are looking for

• Prior experience in management consulting or professional services, acting as engagement lead or equivalent, with accountability for full project delivery.
• Experience managing the commercial responsibilities of a consulting engagement: margin, invoicing, resourcing, and scoping.
• Ability to manage senior stakeholders and navigate complex client engagements, sensitive environments and take difficult situations to successful outcomes.
• Experience leading and developing a consulting team, including performance management and career development of others.
• Ability to and interest in contributing to business development activity, with evidence of starting to lead pursuits and proposals independently.

For this particular position, we are looking for:

• Experience leading complex, enterprise-scale change and transformation engagements from strategy through execution, adoption, and sustainment, including establishing meaningful measures of change effectiveness and adoption, using data, employee insight, and feedback loops to quantify progress and outcomes.
• Ability to partner across business, technology, product, program, and transformation teams to embed change management into broader delivery approaches, including Agile, product, and iterative ways of working.
• Curiosity and innovation to the craft of change management, including thoughtful use of AI, automation, analytics, and emerging techniques to understand stakeholders, create content, generate insight, and deliver change at scale.
• Prior work in the financial services or banking industry.
• Prosci or another recognized change management certification is a plus; demonstrated ability to apply change principles pragmatically in complex client environments matters most.

Applicants must be authorized to work in the United States, without the need for visa sponsorship by North Highland.

Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

We handle all information in accordance local privacy standards and maintain strict confidentiality.