Manager Case Management

Brown University Health; Providence (RI); On-site; USD 98,000 - 195,000; Full time

Job summary

Brown University Health in Providence, Rhode Island, seeks an experienced registered nurse to lead the Acute Care Medical/Surgical Case Management team and drive the design, implementation, and ongoing improvement of the case management program.

The role emphasizes staff development, budget oversight, performance improvement, and close collaboration with nursing leadership to ensure high-quality, patient- and family-centered care across all ages served.

Qualifications

• Current RN license in Rhode Island.
• Bachelor's degree in Nursing (required); master's preferred.
• At least five years of clinical/case management leadership experience.
• Knowledge of Utilization Review Criteria.

Responsibilities

• Provide leadership of Acute Care Medical/Surgical Case Managers and oversee orientation, continuing education, and in-servicing programs.
• Collaborate with leadership to identify needs and set priorities; develop and monitor department goals.
• Develop, analyze and adhere to budgets and ensure appropriate staffing and resources.
• Act as a clinical consultant for complex case management issues and ensure quality, access and fiscal responsibility.

Education

Bachelor's degree in Nursing or equivalent

Master's degree in Nursing or level of preparation preferred

Job description

SUMMARY:

Under the general direction of the Director of Case Management, provides leadership to the Case Management staff in the daily operations of the case management program. Participates in the design, development, implementation, and improvement of the case management model at Rhode Island Hospital. Performs all essential functions with consideration of the age-specific needs of the geriatric, adult, and adolescent patient. Fosters patient and family centered care and nursing services in accordance with the Brown University Health and Rhode Island Hospital's mission, vision, values

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES:

• Provides for leadership of Acute Care Medical/Surgical Case Managers in the development, implementation and evaluation of the case management program including case manager's orientation, continuing education, and in-servicing programs. Participates in the interviewing process. Recommends selection of staff, directs activities, and evaluates professional and support staff to optimize achievement of goals and objectives. In collaboration with the Director of Case Management, develops measurements for evaluating staff competencies and orientation. Acts as a resource to Case Managers and support staff. Develops department policies and strategic plans.
• In collaboration with the Director Case Management, Medical Director and nursing leadership, identifies institutional needs and determines priorities.
• Develops, analyzes and adheres to departmental capital and operating budgets, ensuring appropriate staffing and resources are in place to support the case management standards of practice. Provides for the effective utilization of resources (people, financial, material and equipment) to meet established goals and objectives.
• Acts as a clinical consultant/practitioner for all members of the healthcare team regarding complex issues in areas of case management (such as hospital location, appropriateness of admission and continued stay, denials, third party payor, discharge planning
• Ensures that the case management process adheres to standards of quality, access, and fiscal responsibility.
• Develops and implements a site-specific quality improvement program to continuously evaluate the effectiveness of the case management program, in partnership with the Director of Case Management and the Medical Director of Rhode Island Hospital.
• Effectively and continually communicates with the staff, nursing leadership, management and customers to facilitate the flow of information necessary for the success of employees, department, families and the organization.
• Facilitates continuous performance improvement by encouraging innovation, supporting reasonable risk-taking and maintaining openness to new ideas.
• Participates in ongoing, independent study, education-related, professional activities, affiliations to maintain knowledge in the area of patient care services, third party payor and managed care requirements and case management.
• Participates in or leads various committees, task forces and quality improvement teams as needed.

MINIMUM QUALIFICATIONS:

• Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

QUALIFICATIONS-EDUCATION:

• Must have current licensure to practice as a Registered Nurse in the State of Rhode Island.
• Bachelor's degree in Nursing or equivalent.
• Masters degree in Nursing or level of preparation preferred.
• Understands the provisions of the Nurse Practice Act of the State of Rhode Island.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of the aging process, human developmental stages, and cultural patterns in each step of the care process.
• Working knowledge of quality assurance, utilization management, hospital reimbursement and capitation methodologies is required.
• Demonstrated ability to identify and negotiate boundaries of accountability and authority within multiple disciplines.

• Five year's relevant clinical/case management experience with demonstrated leadership skills.
• Experience should demonstrate a high level of written and oral communication skills. Knowledge of Utilization Review Criteria.

SUPERVISION:

• Direct or indirect supervisory responsibility for up to 45 FTEs.
• Supervision includes interviewing, hiring, scheduling, training, conducting performance appraisals, recommending personnel actions and, as necessary, corrective actions.

Pay Range: $97,718.40-$195,436.80

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: M-F 8:00am-5:00pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes